IT Technical support

CONNECTING 2 WORK; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company in the United Arab Emirates is seeking a dedicated IT Support Technician. The role includes installing and configuring computer systems, providing technical support, and ensuring high client satisfaction. Candidates must have a minimum of 3 years of IT support experience, along with excellent communication skills. The salary ranges from AED 3,000 to AED 4,000 per month.

Qualifications

• Minimum 3 years of strong expertise in configuring, installing, and troubleshooting desktops.
• Minimum 2 years of strong expertise in configuring, installing, and troubleshooting Windows servers.
• Minimum 3 years of strong expertise in configuring, installing, and troubleshooting network.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Providing technical support on-site or via remote-access systems.

Skills

Configuring, installing, and troubleshooting desktops

Configuring, installing, and troubleshooting Windows servers

Configuring, installing, and troubleshooting network

Installing and maintaining MS Active Directory, DNS, DHCP, TCP/IP

Configuring and maintaining basic routers and switches

Configuring and troubleshooting backup systems and NAS devices

Cabling and network devices

Communication skills

Job description

Responsibilities

• Installing and configuring client computer systems.
• Responding to client, IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote‑access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Updating Help Desk System.
• Preparing BOQ & reports after site visit.
• Checking for other opportunities when onsite.
• Deciding whether the support service, software or hardware needs adapting to meet the client’s needs.
• Asking questions to understand customer requirements and close the tickets.
• Presenting findings to the admin department.
• Ensuring a high level of client satisfaction.
• Increasing company reputation with quality, on‑time support & services.
• Entering, updating & maintaining support details in the helpdesk system.

Skills Required

• Minimum 3 years of strong expertise in configuring, installing, and troubleshooting desktops.
• Minimum 2 years of strong expertise in configuring, installing, and troubleshooting Windows servers.
• Minimum 3 years of strong expertise in configuring, installing, and troubleshooting network.
• Minimum 2 years of hands‑on experience & good knowledge of installing and maintaining MS Active Directory, DNS, DHCP, and TCP/IP.
• Minimum 2 years of hands‑on experience & good knowledge of configuring & maintaining basic routers & switches.
• Minimum 2 years of strong expertise in configuring, installing, and troubleshooting backup systems & NAS devices.
• Minimum 2 years of hands‑on experience & good knowledge of cabling & network devices.
• Capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Excellent phone & email communication skills.

Requirements

• Minimum 3+ years of overall IT technical support experience, in a similar role.
• Good knowledge of IT technologies & products.
• Good command over English language is a must.
• Demonstrated track record of performance and commitment.
• A sales‑focused attitude with a willingness to serve clients effectively.
• Good knowledge of relevant computer programs and telephone systems.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Cool‑tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Competence in Microsoft Office products.
• CRM & help desk knowledge.
• Excellent professional image.
• Should be presentable.

Optional

• Arabic language is an added advantage.
• Certified in MCSE, Cisco / A+, Storage, and ITIL are added advantages.

Job Type: Full‑time. Salary: AED3,000.00 to AED4,000.00 / month.

Experience

• IT Support: 3 years (Required)
• Desktop Support: 3 years (Required)