IT Systems Support Engineer – UAE Nationals Only

Focus Direct; Dubai; On-site; USD 35,000 - 65,000; Full time

Job summary

A leading educational facility in Dubai seeks an IT Systems Support Engineer focused on delivering first-level technical assistance. This role involves troubleshooting, supporting users both online and in-person, and maintaining IT system efficiency. Ideal candidates should have a bachelor's degree in computer engineering or computer science, 3-5 years of relevant experience, and key certifications like MCSE and ITIL.

Qualifications

• 3-5 years of experience in the IT domain is required.
• IT support or troubleshooting certifications are essential.
• Familiarity with data centers is advantageous.

Responsibilities

• Provide first-level technical support to users, both remotely and face-to-face.
• Assist users with technical issues for online events and general IT support.
• Work with the team to resolve complex IT issues promptly.

Skills

Technical Support

Troubleshooting

Communication

Education

Bachelor's degree in Computer Engineering or Computer Science

Tools

MCSE

MCITP

ITIL

CCNA

Linux OS

Firewall

Exchange Server

Windows Server

Job description

IT Systems Support Engineer – UAE Nationals Only

Our client, a renowned Educational Facility in Dubai, has an immediate requirement for an IT Systems Support Engineer to join their team in the Dubai office.

The purpose of the role is to provide first-level technical support to users, either remotely or face-to-face. The goal is to resolve technical issues within stipulated timeframes and ensure the IT system contributes to the overall productivity of the business.

Responsibilities include:

• Providing first-level technical support to Learners, Staff, and Faculty.
• Assisting users both in person and remotely.
• Providing technical assistance for online events and initiatives.
• Working within the department and team to resolve complex IT issues promptly.
• Accurately recording technical issues and reporting on them.
• Communicating with Department Heads and stakeholders regarding issue resolution.

Qualifications and Experience:

• Bachelor's degree in Computer Engineering or Computer Science.
• 3-5 years of experience in the IT domain.
• IT support or troubleshooting certifications.
• Knowledge of MCSE/MCITP/ITIL (certified), and familiarity with CCNA, Data Centers, Linux OS, Firewall, Exchange Server, Windows Server will be advantageous.

About The Company

Focus Direct is a Search and Selection Boutique Firm established in 1999, dedicated to recruiting professionals who make a difference. We provide tailored solutions to meet specific needs, with a focus on responsiveness, flexibility, and innovation. Our mission is to add value with impact, and our vision is "Success through unsurpassed service and reliability". We aim to bridge gaps by identifying talent for our clients and providing meaningful careers for our candidates.

As a candidate, you can expect timely responses, honest feedback, confidentiality, and respect. We serve industries including Government, Semi-Government, FMCG, Oil & Gas, Transportation, Aviation, Private Equity, Investments, Insurance, Property Development, IT Software, Telecommunications, Healthcare, and Manufacturing.