IT SupportService Desk Engineer, 3834, Dubai

Mindtel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading IT service company in Dubai is looking for a technical support specialist to provide advanced support, deploy Windows operating systems, and manage business applications like Microsoft Office Suite. The ideal candidate will have strong troubleshooting skills and experience with ITIL processes in a fast-paced environment.

Qualifications

• Experience in providing advanced technical support and troubleshooting for system users.
• Understanding of ITIL processes and best practices.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Provide advanced technical support and troubleshooting for users.
• Deploy and upgrade Windows operating systems.
• Support a range of business applications.

Tools

Microsoft Office Suite

Adobe

AutoCAD

Active Directory

Job description

Job Summary (List Format):

• Serve as a member of the IT Service Desk team providing advanced technical support and troubleshooting for system users.
• Deploy and upgrade Windows operating systems including imaging desktops and laptops.
• Install configure and support a range of business applications such as Microsoft Office Suite Adobe and AutoCAD.
• Migrate user data and profiles to new systems as part of deployment or upgrade projects.
• Manage the distribution inventory and tracking of computer equipment and accessories.
• Utilize knowledge of Active Directory and systems administration to support user and system needs.
• Escalate complex support issues to appropriate IT team members when necessary.
• Ensure all ITIL processes and best practices are followed throughout project and support activities.
• Maintain disciplined troubleshooting skills and proactive customer service attitude.
• Communicate effectively with users and team members both verbally and in writing.
• Collaborate with team members and follow up with customers to ensure issue resolution and satisfaction.
• Prioritize and manage multiple tasks within a busy technical support environment.
• Leverage experience with technical engineering or geoscience applications where applicable.