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IT Support Specialist — 1st-Call Resolution

Dicetek LLC

10 days ago

Help troubleshoot application issues, OS issues, networking problems, login issues.
Provide general help to other members of the Systems team.
Provide late cover on a rotational shift pattern.
Perform software installs.
Develop and conduct system test plans.
Evaluate the performance of existing systems.
Provide technical support to operations staff during production problem resolution.
Evaluate and test vendor-supplied packages.
Support customers in a technical help desk environment.

Below Is The Job Description

Responsibilities

Help troubleshoot application issues, OS issues, networking problems, login issues
Help troubleshoot application issues, OS issues, networking problems and login issues
Provide general help to other members of the Systems team
Provide late cover on a rotational shift pattern
Perform software installs
Develops and conducts system test plans
Evaluates the performance of existing systems, identifies and evaluates the suitability of adjustments that will improve performance
Provides technical support to operations staff and developers during the resolution of production problems
Evaluates and tests vendor-supplied packages
Supports the customer in a technical help desk environment with focus on first call problem resolution while maintaining true five-star

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