IT Support / Service Desk Engineer, 3834, Dubai

Mindtel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services company is seeking an IT Service Desk member to provide advanced technical support. Responsibilities include supporting system users, deploying and upgrading Windows operating systems, and managing business applications like Microsoft Office and AutoCAD. The ideal candidate will prioritize customer satisfaction and maintain effective communication while troubleshooting and resolving issues efficiently.

Qualifications

• Experience with IT Service Desk and advanced technical support.
• Knowledge of system administration and troubleshooting skills.

Responsibilities

• Provide advanced technical support for system users.
• Deploy and upgrade Windows operating systems.
• Install and configure business applications.
• Migrate user data and profiles during upgrades.
• Manage inventory of computer equipment.
• Support user and system needs through Active Directory.

Skills

Advanced technical support

Troubleshooting

Windows operating systems

Microsoft Office Suite

Active Directory

Customer service

Tools

Adobe

AutoCAD

Job description

Job Summary (List Format) :

• Serve as a member of the IT Service Desk team, providing advanced technical support and troubleshooting for system users.
• Deploy and upgrade Windows operating systems, including imaging desktops and laptops.
• Install, configure, and support a range of business applications such as Microsoft Office Suite, Adobe, and AutoCAD.
• Migrate user data and profiles to new systems as part of deployment or upgrade projects.
• Manage the distribution, inventory, and tracking of computer equipment and accessories.
• Utilize knowledge of Active Directory and systems administration to support user and system needs.
• Escalate complex support issues to appropriate IT team members when necessary.
• Ensure all ITIL processes and best practices are followed throughout project and support activities.
• Maintain disciplined troubleshooting skills and proactive customer service attitude.
• Communicate effectively with users and team members, both verbally and in writing.
• Collaborate with team members and follow up with customers to ensure issue resolution and satisfaction.
• Prioritize and manage multiple tasks within a busy technical support environment.
• Leverage experience with technical engineering or geoscience applications where applicable.