IT Support Pro: Windows, Networking & POS Systems

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking an experienced IT Support Specialist to provide technical assistance and support for users. Responsibilities include troubleshooting hardware and software issues, maintaining systems, and managing service requests. The ideal candidate should have a degree in Information Technology, strong problem-solving skills, and at least 13 years of relevant experience. This is a full-time role with no remote work option.

Qualifications

• Minimum 13 years of experience in IT support or similar role.
• Familiarity with ticketing systems and remote support tools.
• IT certifications like CompTIA A or Microsoft Certified are an advantage.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Install, configure, and maintain computer systems and printers.
• Log, track, and resolve IT service requests.

Skills

Technical Support

Troubleshooting

Customer Service

Windows OS

Microsoft 365

Networking Concepts

Communication

Education

Diploma or Bachelor's degree in Information Technology

Tools

POS Systems

Opera PMS

Ticketing Systems

Job description

A leading hospitality firm in Dubai is seeking an experienced IT Support Specialist to provide technical assistance and support for users. Responsibilities include troubleshooting hardware and software issues, maintaining systems, and managing service requests. The ideal candidate should have a degree in Information Technology, strong problem-solving skills, and at least 13 years of relevant experience. This is a full-time role with no remote work option.