IT Support Engineer: Server & Network Troubleshooter

Meraki Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic IT support company in Dubai is seeking an IT Support Engineer to manage server and network infrastructure while providing end-user support. The ideal candidate thrives in problem-solving environments, possesses excellent communication skills, and has 2-5 years of hands-on experience in IT support. This role is critical in maintaining operational efficiency and ensuring a smooth IT experience for users.

Qualifications

• 2–5 years of hands-on IT support experience required.
• Strong understanding of Windows environments and troubleshooting.
• Experience with VLANs and network configuration.
• Clear and friendly communication skills needed.
• A patient and solution-focused mindset is essential.

Responsibilities

• Support server infrastructure and network systems.
• Monitor and troubleshoot server and network issues.
• Provide end-user support for applications and systems.
• Manage IT documentation and asset inventory.
• Communicate effectively with users and management.

Skills

Problem-solving

Communication

Organizational skills

Hands-on experience

Patience

Tools

Windows Server 2016/2019/2022

Cisco network switches

HP server management

Office 365

Active Directory

Job description

A dynamic IT support company in Dubai is seeking an IT Support Engineer to manage server and network infrastructure while providing end-user support. The ideal candidate thrives in problem-solving environments, possesses excellent communication skills, and has 2-5 years of hands-on experience in IT support. This role is critical in maintaining operational efficiency and ensuring a smooth IT experience for users.