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IT Support Engineer - Rapid Issue Troubleshooter
Altron
Dubai
On-site
AED 120,000 - 200,000
Full time
Today
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Job description
Responsibilities
Diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end-users.
Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization.
Provide timely support through various channels, including phone, email, and chat, ensuring a seamless user experience.
Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting.
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