IT Support Engineer, MENA

BrainCo; Abu Dhabi; Hybrid; AED 126,000 - 202,000; Part time

Benefits offered by this job

Flexible part-time hours

Opportunity to grow to full-time

Job summary

Brain Co. is seeking a part‑time IT Support Engineer to serve as the frontline for our growing team across the MENA region.

You will manage help desk tasks, onboarding and offboarding workflows, and access requests while coordinating with Security & IT. There is potential to move into a full‑time role as the company scales.

Qualifications

• 2+ years in IT support or helpdesk, ideally at a startup.
• Experience with Okta provisioning, groups, and SSO troubleshooting.
• Experience running onboarding and offboarding workflows with security focus.
• Strong organizational and communication skills for non-technical staff.
• Ability to work independently and raise issues proactively.

Responsibilities

• Help Desk & Employee Support: first-line IT support for 70+ staff, hardware/software issues.
• Onboarding: Day 1 setup, accounts, devices, Okta provisioning, access requests.
• Offboarding: disable accounts, revoke access, recover equipment, audit-ready logs.
• Access Requests: manage queue and meet 2-hour SLA, route to approvers.
• AV, Network & MENA Offices: support conference rooms, office network, remote office IT.

Skills

IT support

Okta provisioning

Onboarding/offboarding

Security awareness

Communication

Independent work

Python scripting

Tools

Okta

Jamf

Kandji

Google Workspace

Job description

IT Support Engineer — Part-Time MENA

About Brain Co.

Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.

• Automated construction permitting for a sovereign government 80% faster, unlocking $375M+ in value
• Optimized supply chains for a global energy company 30% lower cost, preventing $100M+ in losses
• Streamlined hospital patient care 40% better outcomes, 80% less admin work
• $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks

The Role

As our part‑time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast‑growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full‑time role as the team scales.

What You’ll Work On

Help Desk & Employee Support

• First‑line IT support for a 70+ person team — hardware, software, and account issues
• On‑site and remote support across macOS and Windows
• Maintain runbooks and self‑service resources to reduce repeat requests

Onboarding

• Own Day 1 setup end‑to‑end: accounts, devices, and Okta provisioning
• Execute provisioning workflows and fulfill access requests per our access entitlement model
• Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

• Run offboarding on last days: disable accounts, revoke access, recover equipment
• Keep offboarding logs accurate and audit‑ready for SOC 2

Access Requests

• Own the access request queue and fulfill approved requests within our 2‑hour SLA
• Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

• Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
• Help maintain office network infrastructure and troubleshoot connectivity issues
• Serve as the IT point‑of‑contact for our MENA offices — remote support, new hire setup, and hardware logistics

You Might Be a Great Fit If You…

• Have 2+ years of IT support or helpdesk experience, ideally at a startup
• Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
• Have run onboarding and offboarding workflows and understand the security stakes
• Are organized and dependable — you juggle open requests without dropping the ball
• Communicate clearly with non‑technical employees
• Work independently and surface issues proactively

Bonus points for:

• Google Workspace administration
• MDM experience (Jamf, Kandji)
• SOC 2 access control or IT audit exposure
• Basic scripting (Python, Bash)

Why Join Us

• Real ownership from day one — you’ll run IT operations, not just execute tickets
• Work at a company deploying AI to governments, hospitals, and critical industries
• Flexible part‑time hours (~20 hrs/week) with potential to grow into a full‑time role
• Competitive hourly compensation