IT Support Engineer- Immediate joiners

Meraki Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech solutions provider in the United Arab Emirates is seeking an experienced IT Support Engineer. The ideal candidate will have 2–5 years of hands-on IT support experience and strong problem-solving skills. Responsibilities include managing servers, networks, and end-user systems, while ensuring smooth day-to-day operations. This role is perfect for someone who thrives in a dynamic environment and enjoys helping people through technology.

Qualifications

• 2–5 years of hands-on IT support experience.
• Good understanding of Windows environments.
• Working knowledge of switches, VLANs, Active Directory, and Office 365.
• Clear and friendly communication skills.

Responsibilities

• Provide hands-on support for server infrastructure and networks.
• Monitor server health and backup processes.
• Manage users and groups in Active Directory.
• Support end-user systems including troubleshooting Windows and application issues.

Skills

Problem-solving

Communication

Windows environments

Basic server components

VLAN management

Active Directory

Microsoft Office troubleshooting

Remote support via AnyDesk/TeamViewer

Tools

HP Servers

Cisco switches

Office 365

Windows Server 2016/2019/2022

Job description

About the Role

We are looking for an IT Support Engineer who enjoys solving problems, helping people, and keeping systems running smoothly. You will support our server infrastructure, networks, end‑user systems, applications, and collaboration services. This role needs someone who is hands‑on, organized, and communicates well. The ideal person is calm in busy situations, learns fast, and works with ownership.

Key Responsibility Areas & Expected Skill Level

Server Support

• Monitor and review HP server logs.
• Review Windows Event Viewer for alerts.
• Verify daily backup completion.
• Monitor Active Directory replication and DNS health.
• Familiar with Windows Server 2016 / 2019 / 2022.
• Basic – Should understand server components and alerts.
• Can do first‑level troubleshooting and escalate when needed.

Network Support

• Configure and troubleshoot HP and Cisco network switches.
• Manage VLAN assignments and switch port configurations.
• Work with Aruba Access Controllers (SSID, VLAN mapping, authentication).
• Check branch connectivity and Site‑to‑Site VPN status.
• Review device status, bandwidth, PoE, and link issues.
• Above Basic – Comfortable handling VLANs, switches, and wireless controller settings.
• Able to solve most connectivity issues independently.

System & Directory Services / Mail

• Manage AD users, groups, and GPOs.
• Manage Windows Print Server and resolve queue issues.
• Manage Office 365 users, mailboxes, and licenses.
• Troubleshoot access to shared folders and mapped drives.
• Resolve OneDrive and SharePoint sync issues.
• Above Basic – Can work independently on user management, access, and Office 365 issues.

End-User Support & Applications

• Troubleshoot Windows 10/11 issues.
• Resolve MS Office / application / driver / desktop profile issues.
• Support ERP and CRM access issues.
• Check and fix Avaya IP phone setup and issues.
• Manage endpoint alerts and isolation cases.
• Provide remote support through AnyDesk or TeamViewer.
• Log issues and follow up until resolved.
• Strong – Should show excellent troubleshooting skills and quick response.
• Communicates clearly while resolving issues.

Process & Documentation

• Maintain IT documentation and asset inventory.
• Follow escalation procedures.
• Communicate clearly with users and management.
• Maintain data confidentiality and accountability.
• Strong – Works with structure, ownership, and reliability.

What You Should Bring

• 2–5 years of hands‑on IT support experience.
• Good understanding of Windows environments.
• Working knowledge of Switches, VLANs, Active Directory, Office 365.
• Clear and friendly communication skills.
• A patient and solution‑focused mindset.

You’ll Do Well Here If You Enjoy helping people and solving problems

Keep things organized and documented. Ask questions and learn fast. Can manage time and interruptions in a calm way. We value people who take responsibility, stay curious, and care about doing things well.