IT Support Engineer

Marcap; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A dynamic technology firm in Abu Dhabi is seeking an IT Support Engineer to provide technical support and ensure seamless operation of IT systems. The ideal candidate will have a Bachelor's degree in Information Technology and a minimum of 3 years’ experience in IT support. Responsibilities include troubleshooting, installing hardware/software, and managing user support requests. Join us to tackle technical challenges and improve user experience.

Qualifications

• Minimum of 3 years' experience in a similar IT support role within the UAE.
• Strong knowledge of computer systems, networks, and software applications.
• Proven experience as an IT Support Engineer or similar role.

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance.
• Install and configure computer hardware, operating systems, and software applications.
• Monitor and maintain IT infrastructure, including computer systems and networks.

Skills

Technical support

Troubleshooting

Communication skills

Microsoft Office 365 Suite

IT security practices

Education

Bachelor's degree in Information Technology

Tools

Diagnostic tools

Job description

Overview

Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email
• Ensure optimal performance of computer systems and maximize user productivity
• Install and configure computer hardware, operating systems, and software applications
• Monitor and maintain IT infrastructure, including computer systems and networks
• Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint)
• Assess technical issues and determine the most effective solutions based on available information
• Perform remote troubleshooting using diagnostic tools and techniques
• Escalate unresolved issues to higher-level support teams as necessary
• Provide timely and accurate updates on the status of IT support tickets
• Document incidents, resolutions, and system events in detailed logs
• Follow up on open tickets and ensure all updates are properly recorded
• Maintain scheduled backups and ensure secure storage of backup

If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 3 years' experience in a similar IT support role within the UAE
• Proven experience as an IT Support Engineer or similar role
• Strong knowledge of computer systems, networks, and software applications
• Experience with troubleshooting hardware and software issues
• Familiarity with IT security best practices and standards
• Excellent communication and customer service skills
• Ability to work independently and manage multiple tasks effectively
• Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
• Willingness to learn and adapt to new technologies