IT Support & Documentation Specialist

American University; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in the UAE is seeking a motivated IT Assistant to provide technical support and assist in the documentation processes. Responsibilities include Level 1 technical support, documentation preparation, and user training for faculty and students. The ideal candidate holds a Bachelor's degree in IT and has 1–3 years of relevant experience. This role offers an office-based work environment with on-site support duties.

Qualifications

• 1–3 years of experience in IT support, documentation, or administrative coordination.
• Familiarity with ERP, LMS, and other university digital systems.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide Level 1 IT support for faculty, staff, and students.
• Prepare and maintain official IT documentation.
• Act as a liaison between end users and IT technical teams.
• Conduct orientation sessions for new users on IT systems.
• Assist in preparing presentations for IT projects.

Skills

Customer-oriented approach

Interpersonal skills

Proficiency in Microsoft Office Suite

Basic knowledge of networking

Problem-solving abilities

Education

Bachelor's degree in Information Technology

Tools

IT documentation tools

Job description

A leading educational institution in the UAE is seeking a motivated IT Assistant to provide technical support and assist in the documentation processes. Responsibilities include Level 1 technical support, documentation preparation, and user training for faculty and students. The ideal candidate holds a Bachelor's degree in IT and has 1–3 years of relevant experience. This role offers an office-based work environment with on-site support duties.