IT Support & Documentation Specialist

Aue; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A respected educational institution in Dubai is seeking an IT Assistant to support daily operations in the IT Department. You will provide Level 1 technical support, assist with documentation, and facilitate user training. The ideal candidate has a Bachelor’s degree in IT and 1-3 years of relevant experience. Strong communication skills and a customer-oriented approach are essential. This is an on-site role with potential involvement in user training and technical support initiatives.

Qualifications

• 1–3 years of experience in IT support, documentation, or administrative coordination.
• Familiarity with ERP, LMS, and other university digital systems is an advantage.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide Level 1 IT support for faculty, staff, and students.
• Prepare and maintain official IT documentation.
• Coordinate with internal departments to gather user requirements.

Skills

Customer-oriented approach

Proficiency in Microsoft Office Suite

Basic knowledge of networking

Strong interpersonal skills

Education

Bachelor’s degree in Information Technology

Job description

A respected educational institution in Dubai is seeking an IT Assistant to support daily operations in the IT Department. You will provide Level 1 technical support, assist with documentation, and facilitate user training. The ideal candidate has a Bachelor’s degree in IT and 1-3 years of relevant experience. Strong communication skills and a customer-oriented approach are essential. This is an on-site role with potential involvement in user training and technical support initiatives.