IT Support

RTC1 Recruitment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in the Middle East is looking for an IT Support professional for its Dubai operations. The role involves providing IT support across outlets, managing IT assets, and ensuring compliance with security protocols. Candidates should have a strong knowledge of Windows OS, networking, and relevant IT certifications. A UAE driving license and personal vehicle access are required.

Qualifications

• At least 2 years’ proven IT support experience, preferably within a retail or F&B environment.
• Must hold a valid UAE driving license for frequent store/site travel.
• Relevant IT certifications (Microsoft, Cisco, CompTIA) are mandatory.

Responsibilities

• Provide comprehensive IT support across outlets and the office.
• Manage and maintain IT assets, networks, and security protocols.
• Support new store openings and installations.

Skills

Troubleshooting

Windows OS

IT asset management

Networking support

POS systems expertise

CCTV troubleshooting

Tools

Microsoft Office

Cisco devices

CompTIA certifications

Job description

Position Title:IT Support – F&B

Employment Type: Full Time

Salary:up to 6K AED depending on experience and qualifications plus reimbursable travel expenses

Job Location:Dubai, UAE

About the Client:

A leading retail and franchise group in the Middle East, managing iconic brands across beauty, fashion, toys, and food & beverage.

Job Description:

• Provide comprehensive IT support across outlets and the office, including troubleshooting and maintenance of POS systems, CCTV setups, Microsoft applications, and store IT infrastructure to ensure smooth daily operations.
• Manage and maintain IT assets, networks, and security protocols, ensuring compliance with company standards while performing routine system checks, updates, and resolving hardware/software issues efficiently.
• Support new store openings, installations, and go-live activities, requiring frequent travel between outlets to deliver on-site technical assistance, configure systems, and ensure business continuity during critical operations.
• Collaborate with internal teams and vendors to resolve escalated IT issues, leveraging strong knowledge of Windows OS, networking, and security, while applying certified expertise (Microsoft, Cisco, CompTIA) to optimize system performance and user experience.

Skills

Qualifications:

• Open to Male Nepali, Filipino and Indian nationals, 27 – 32 years old.
• At least 2 years’ proven IT support experience, preferably within a retail or F&B (QSR) environment.
• Strong knowledge of Windows OS, firewall configuration, and basic network security principles with strong hands-on expertise in POS systems, CCTV troubleshooting, IT asset management, networking support, and Microsoft products.
• Must hold a valid UAE driving license and have access to a personal vehicle for frequent store/site travel. Relevant IT certifications (Microsoft, Cisco, CompTIA) are mandatory.