IT Support

Hellmann; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics company in Dubai is seeking an IT Infrastructure Systems Engineer to design, implement, and maintain IT infrastructures. The ideal candidate will have a Bachelor's degree in IT, experience in system administration, and strong analytical skills. Responsibilities include managing user accounts, troubleshooting issues, and collaborating with IT teams to optimize performance. This role offers a chance to shape the future of logistics in a dynamic environment.

Qualifications

• 6 months to a year of experience in System/Server administration in the Middle East.
• Valid UAE driver's license and car required.

Responsibilities

• Install, configure, and maintain operating systems on end-user devices.
• Manage user accounts and permissions across various systems.
• Monitor system performance and troubleshoot issues.
• Plan and execute system upgrades and migrations.
• Generate reports on system performance and security incidents.
• Provide technical support and assistance to end users.
• Deliver training sessions and create user guides.

Skills

System administration

Troubleshooting

IT infrastructure knowledge

Analytical skills

Education

Bachelor's degree in IT or similar

Job description

About Us

Ready to rock the future with us. At Hellmann, we put our people at the heart of everything we do because for us, relationships matter. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking, and Reliable. These values resonate with yours. Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide.
For the better. Together.

The IT Infrastructure Systems Engineer is responsible for designing, implementing, and maintaining complex IT infrastructures that integrate software, hardware, and network components to meet the organization's technological and operational needs. This role uniquely bridges the gap between development and operations, focusing on ensuring cohesive and efficient functionality across the entire IT infrastructure. The IT Infrastructure Systems Engineer collaborates closely with various teams to ensure optimal performance, scalability, and security of systems while contributing to the continuous improvement of infrastructure processes.

Key Responsibilities:

• Install, configure, and maintain Operating systems on end-user devices.
• Manage user accounts, permissions, and access rights across various systems and applications.
• Monitor system performance, troubleshoot issues, and perform regular maintenance tasks (e.g., updates, patches, backups).
• Plan and execute system upgrades and migrations while minimizing downtime and disruption to operations.
• Generate regular reports on system performance, security incidents, and compliance with IT policies and standards.
• Analyze data trends and metrics to identify areas for improvement and make recommendations for optimization.
• Provide technical support and assistance to end users, including troubleshooting hardware and software issues and resolving technical problems.
• Deliver training sessions and create user guides to help employees utilize IT systems and tools effectively.
• Collaborate with other IT teams and departments to address user needs and enhance overall system usability and productivity.

Knowledge/Skills:

• Bachelor's degree in IT or similar.
• 6 months to a year's experience: System/Server administration experience in the Middle East Region.
• Should have a valid UAE driver's license and car.
• Strong understanding of IT systems, networks, and infrastructure components.
• Strong analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.
• Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on meeting deadlines and objectives.
• Aptitude for identifying root causes of problems and implementing effective solutions.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin, or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!