IT Support

ADC; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT services company based in Abu Dhabi is seeking an IT Support professional to provide technical assistance to users, manage user accounts, and maintain IT systems. Candidates should possess a diploma or bachelor’s in Information Technology and certifications like CompTIA A+. Familiarity with Windows and helpdesk systems is essential. This role is integral to ensuring smooth IT operations and business continuity.

Qualifications

• Relevant certifications like CompTIA A+, Network+, Microsoft MCSA/MCITP preferred.
• Competent in diagnosing and resolving hardware, software, and network issues.
• Familiarity with helpdesk ticketing systems.

Responsibilities

• Provide technical assistance to users by diagnosing hardware and software issues.
• Coordinate with IT teams to implement updates and security protocols.
• Manage user accounts and monitor system performance.

Skills

Problem-solving skills

Technical knowledge

Effective communication

Education

Diploma or Bachelor’s in Information Technology

Tools

Windows (7–11)

macOS

Microsoft Office 365

Job description

Overview

Location: Abu Dhabi Island And Internal Islands City

Specialism: Information Technology / Software Development / IT Support

The IT Support professional provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They ensure the smooth operation of IT systems, support end-users with troubleshooting, and maintain IT infrastructure to minimize downtime. The role involves coordinating with other IT teams to implement updates, upgrades, and security protocols. In addition to reactive support, IT Support manages user accounts, monitors system performance, and documents technical processes. Strong problem-solving skills, technical knowledge, and effective communication are essential to deliver reliable support and maintain business continuity.

Responsibilities

• Provide technical assistance to users by diagnosing and resolving hardware, software, and network issues.
• Coordinate with other IT teams to implement updates, upgrades, and security protocols.
• Manage user accounts, monitor system performance, and document technical processes.
• Maintain IT infrastructure to minimize downtime and support business continuity.

Qualifications

• Diploma or Bachelor’s in Information Technology, Computer Science, or similar. Relevant certifications (preferred): CompTIA A+, Network+, Microsoft MCSA/MCITP, ITIL Foundation
• Proficient with Windows (7–11), macOS, and basic Linux.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Competent in diagnosing and resolving hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems.