IT Supervisor Delta Hotels Dubai Investment Park

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai is seeking a technical support professional to address guest service needs, troubleshoot hardware and software issues, and manage user accounts. The ideal candidate has at least 1 year of experience and a high school diploma. This role offers an opportunity to work in a diverse environment focused on equal opportunity.

Qualifications

• At least 1 year of related work experience.
• Experience with computer hardware and software.
• Ability to troubleshoot technical problems.

Responsibilities

• Address guest service needs and protect company assets.
• Troubleshoot and resolve technical problems related to computer systems.
• Manage user accounts and ensure confidentiality.

Skills

Technical troubleshooting

User support

Network maintenance

Education

High school diploma or G.E.D. equivalent

Job description

Description

Position Summary

Follow all company policies and procedures; protect company assets. Address guests service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.

Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems internet access hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect test and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks support server system(s) and supporting software. Provide network communications support. Maintain and upgrade hardware software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts including set up removal and resetting passwords in order to ensure confidentiality and proper use. Install configure and modify workstations. Modify workstations including set up of cables desktop computers laptops docking stations and printers. Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Manager