IT Specialist | Retail | IKEA RSO Jebel Ali

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major retail corporation in Dubai is seeking an IT Analyst to ensure the smooth operation of store IT systems, enhancing sales and customer experience. The ideal candidate will manage business applications, coordinate digital solutions, and support ERP engagements. This role is crucial for maintaining optimal IT infrastructure, contributing directly to operational success in a fast-paced environment.

Qualifications

• Experience in managing business applications and databases.
• Proven ability to coordinate digital and IT solutions successfully.
• Strong understanding of ERP systems, specifically D365/NAV/BC.

Responsibilities

• Manage and maintain business applications and databases.
• Serve as primary point of contact for day-to-day IT operations.
• Coordinate and implement digital and IT solutions across various channels.

Job description

Overview Of The Role:

The IT Analyst plays a vital role in maintaining the seamless operation of store IT systems, directly influencing daily sales, customer experience, and coworker productivity. Working closely with various functions, the role involves supporting ERP application engagements, managing new implementations, upgrades, and extensions. The analyst works to ensure all critical IT infrastructure and applications are optimized and available to support ongoing operational needs, aligning closely with the Regional IT Ops Manager to meet these objectives.

What You Will Do:

• Manage and maintain business applications and databases, ensuring data quality and accuracy to improve system efficiency.
• Serve as the primary point of contact for day-to-day IT operations, requests, and incidents for multiple stores/business units regionally, ensuring quick response and resolution times.
• Coordinate and implement digital and IT solutions across various channels, ensuring successful rollouts with minimal post-implementation issues.
• Support market expansion projects by configuring and implementing Digital and IT solutions in line with project timelines.
• Assist in the development and implementation of D365/NAV/BC solutions, and design and develop integrations with other systems.
• Ensure optimal performance and availability of critical IT infrastructure and applications to support daily store operations.