IT Specialist

Solutions Leisure Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking an IT Specialist F&B to manage IT systems for Food & Beverage operations. The role focuses on supporting Oracle MICROS POS and Symphony platforms, ensuring reliable IT operations, and providing user training. Candidates should have a Bachelor's degree in IT and at least 5 years of experience in similar environments.

Qualifications

• Minimum 5 years of IT experience, preferably in hospitality or F&B environments.
• Hands-on experience with Oracle MICROS POS and Symphony.
• Solid understanding of networking principles (routers, switches, VLANs, firewalls).

Responsibilities

• Configure, maintain, and troubleshoot Oracle MICROS POS and Symphony systems.
• Monitor and maintain LAN/WAN and WiFi connectivity within F&B outlets.
• Provide first-line support for F&B staff on POS terminals and tablets.

Skills

Problem-solving

Communication

Networking principles

Education

Bachelor's degree in Information Technology

Tools

Oracle MICROS POS

Symphony

Job description

We are looking for a technically skilled and serviceoriented IT Specialist F&B to join our dynamic team. In this role you will be the goto expert for all IT systems supporting our Food & Beverage operations with a strong focus on Oracle MICROS POS and Symphony platforms. You will play a critical part in ensuring smooth and secure IT operations across all F&B outlets supporting staff maintaining system reliability and helping to deliver a seamless guest experience.

Key Responsibilities

POS & Application Support

• Configure maintain and troubleshoot Oracle MICROS POS and Symphony systems.
• Manage menu updates user access pricing changes and outlet configurations.
• Ensure system integration with Opera PMS FMC inventory systems and payment gateways.

Network Management

• Monitor and maintain LAN/WAN and WiFi connectivity within F&B outlets.
• Ensure consistent secure connectivity for POS terminals tablets and kitchen systems.
• Work with the infrastructure team to resolve network issues affecting F&B operations.

EndUser Support

• Provide firstline support for F&B staff on POS terminals printers KDS tablets etc.
• Deliver user training and refreshers on Oracle MICROS and Symphony.
• Track and document support issues resolutions and patterns for continuous improvement.

Vendor Management

• Coordinate with Oracle and thirdparty vendors for system support upgrades and escalations.
• Monitor vendor SLAs to ensure timely issue resolution.
• Support vendor selection contract renewals and policy compliance.

System Monitoring & Maintenance

• Perform regular system backups software updates and documentation.
• Monitor system performance and conduct preventive maintenance to reduce downtime.
• Assist with new outlet openings renovations and hardware installations.

Qualifications & Requirements

• Bachelors degree in Information Technology Computer Science or a related field.
• Minimum 5 years of IT experience preferably in hospitality or F&B environments.
• Handson experience with Oracle MICROS POS and Symphony.
• Solid understanding of networking principles (routers switches VLANs firewalls).
• Strong problemsolving and communication skills.
• Willingness to work shifts weekends and holidays as needed.