IT Service Desk Engineer

Ghobash Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai is seeking an IT Service Desk Engineer. The role involves providing first and second-line technical support, troubleshooting issues, and ensuring excellent customer service. Ideal candidates should have strong problem-solving skills and expertise in Windows systems, along with effective communication abilities. This position offers the chance to work in a dynamic environment focused on user satisfaction.

Qualifications

• Experience in providing first and second-line technical support.
• Strong understanding of IT service delivery and compliance with IT policies.
• Ability to work in a dynamic, fast-paced environment while maintaining customer satisfaction.

Responsibilities

• Provide first and second-line technical support for IT services.
• Manage user accounts and ensure effective IT service delivery.
• Troubleshoot hardware and software issues for end-users.
• Assist customers with inquiries and maintain documentation of issues.
• Manage IT service desk operations and incident tracking.

Skills

Technical support expertise

Problem-solving skills

Strong communication

Customer service skills

Troubleshooting of hardware/software

Tools

CRM software

Windows operating systems

Cisco products

Job description

Overview

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Emirati professional responsible for promoting diversity, engaging in mentorship, and collaborating across teams while committed to personal development.

Responsibilities

• Provide first and second-line technical support, manage user accounts, and ensure IT service delivery with strong communication and problem-solving skills.
• Seeking an IT Service Desk Engineer with expertise in Windows operating systems, Active Directory, and troubleshooting for technical support roles.
• Provide first-time resolution for customer issues, utilizing troubleshooting and technical knowledge of Cisco and ANTlabs products while ensuring excellent communication.
• Provide technical support and troubleshooting for hardware, software, and network issues while maintaining documentation and recommending system improvements.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining product knowledge while utilizing CRM software and demonstrating empathy.
• Provide end-user support by troubleshooting hardware and software issues, configuring networks, and ensuring effective communication with users.
• Assist customers with checkout, operate cash registers, handle cash responsibly, and provide excellent customer service in a retail environment.
• Provide customer support, manage repair logging, handle payments, and coordinate with the repair team while ensuring excellent communication and customer satisfaction.
• Responsible for supporting ATM/CDM/ITM applications, troubleshooting issues, managing incidents, and ensuring production issue resolution within service level agreements.
• Responsible for technical support, troubleshooting, and maintaining computer systems, with skills in online marketing and web design, seeking a flexible, detail-oriented candidate.
• Responsible for IT service desk operations, providing first level support, incident management, and promoting IT services with strong communication and administrative skills.
• Provide technical assistance and troubleshooting for end-users, manage user accounts, and maintain IT assets with strong problem-solving skills.
• Provide first-level IT support, troubleshoot hardware and software issues, and assist end users while ensuring compliance with IT policies for UAE Nationals.
• Responsible for developing and managing IT infrastructure, ensuring security and compliance, with expertise in cloud platforms and asset management.
• Oversee IT operations, manage staff, coordinate projects, ensure system security, and align IT strategies with organizational goals while providing technical support.
• Responsible for providing technical support, incident tracking, and customer satisfaction in a dynamic 24X7 environment, requiring strong communication and analytical skills.
• Ensure compliance with service-level commitments, manage vendor relationships, drive automation, and support incident response in a fast-paced environment.
• Respond to user inquiries, troubleshoot technical issues, log support requests, provide software instructions, and maintain documentation in a friendly environment.
• Assist users with inquiries and technical issues, provide customer service, log support requests, and maintain documentation in a collaborative environment.
• Provide technical support by resolving service requests and issues, utilizing strong communication and organizational skills in a digital transformation environment.
• Assist users with inquiries and technical issues, log support requests, and maintain documentation while providing excellent customer service.
• Provide exceptional customer support and technical assistance, resolving IT issues while managing service requests and enhancing support processes.
• Respond to user inquiries, assist with troubleshooting, log support requests, provide software support, and maintain documentation in a friendly environment.
• Respond to user inquiries, troubleshoot technical issues, log support requests, and maintain documentation in a customer service role.
• The role involves providing technical assistance, diagnosing issues, and enhancing user experience with strong problem-solving and communication skills in IT support.
• Provide IT support, manage incidents, troubleshoot technical issues, train users, and ensure compliance with health and safety standards.
• Provide technical assistance and support for computer systems, troubleshoot issues, and ensure user satisfaction through effective communication and problem resolution.
• The role involves providing technical support, incident tracking, customer satisfaction, and requires strong communication and analytical skills in a dynamic environment.
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Location

• Abu Dhabi , Al Ain - United Arab Emirates (UAE)

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