IT Service Desk Administrator — 24/7 Support & ITIL-Driven

GAC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics and marine services company in the UAE is seeking an IT Service Desk Administrator to provide efficient IT support. This position involves L1 & L2 support for Microsoft 365, managing the Service Desk, and ensuring IT compliance. Candidates should possess a degree in IT, have 4+ years of relevant experience, and excellent communication skills. The role requires flexibility for shifts and a strong knowledge of ITIL practices and tools like ServiceNow.

Qualifications

• Minimum of 4 years experience in IT support within enterprise or hybrid cloud environments.
• Excellent command of the English language.
• Experience with Microsoft Device management solutions is an advantage.

Responsibilities

• Provide L1 & L2 support for Microsoft 365.
• Administer GAC Service Desk Support (ServiceNow).
• Daily monitoring of Anti-virus status and Group IT Servers.

Skills

Problem-solving skills

Analytical skills

Team player

Communication skills

ITIL knowledge

Education

Degree in IT or relevant technical qualifications

Tools

ServiceNow

JIRA

Microsoft 365

Azure

Intune

Endpoint Manager

Job description

A global logistics and marine services company in the UAE is seeking an IT Service Desk Administrator to provide efficient IT support. This position involves L1 & L2 support for Microsoft 365, managing the Service Desk, and ensuring IT compliance. Candidates should possess a degree in IT, have 4+ years of relevant experience, and excellent communication skills. The role requires flexibility for shifts and a strong knowledge of ITIL practices and tools like ServiceNow.