IT Operations & Support Engineer - Database & Integration

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international airline based in Dubai is seeking an experienced IT Operations & Support Engineer to join its innovative technology team. The ideal candidate will have over 4 years in Information Technology, specializing in database administration and integration solutions. Enjoy a competitive tax-free salary and exclusive travel benefits as part of this dynamic professional environment.

Benefits

Attractive tax-free salary

Travel benefits including flight and hotel discounts

Qualifications

• 4+ years of experience in Information Technology.
• Extensive proven experience in systems and operations.

Responsibilities

• Address and resolve customer issues to provide superior service.
• Analyse incidents and provide solutions to minimize disruptions.
• Ensure updates are made to incident tracking tools.
• Provide quick fixes and liaise with problem management.
• Maintain integrity of the Configuration Management Database.

Skills

Integration product’s support experience

IT Service Management tools

Observability platforms (Splunk, Zabbix, AppDynamics)

Microservices and API Gateway products

Oracle database administration

Distributed SQL databases

Education

Bachelors degree or equivalent

Job description

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we’re always at the forefront, pushing boundaries. We’re on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting‑edge information and technology team as an IT Operations & Support Engineer - Database & Integration.

In this role, you will:

• Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
• Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
• Update the status of an incident or service request in the tool. Ensure they hold up‑to‑date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
• Set expectations for the customer based on agreed SLOs (timeframes and format).
• Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify & highlight issues to reduce the possibility of system downtime for users.
• Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
• Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
• Adhere to IT policy, Standards & procedures and the audit & finance regulations.
• Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.

Qualification

To be considered for this role, you must meet the below requirements:

• Bachelors degree or (12+3 or equivalent).
• 4+ years of experience in Information Technology.

Knowledge/Skills

• 2 years of Integration product’s support experience covering technologies such as TIBCO suite Products (EMS, BW, BW6, BW Container Edition, ActiveSpaces), IBM WebSphere MQ, Jenkins.
• Must have extensive proven experience in systems, operations and environments of a similar size and complexity.
• Experience of working accurately and confidently with IT Service Management tools. Thorough understanding of ITIL framework.
• Working experience in Observability platforms like Splunk, Zabbix, AppDynamics.
• Hold expertise in Microservices, Event driven solution, API Gateway products like APIGEE, Integration solution in cloud (IPaaS like Snaplogic) and data streaming platforms like Kafka and Solace.
• Extensive Oracle database administration experience in DBA function for large organization.
• Advance knowledge in Oracle database architecture and features, both in private and public cloud environments.
• Experience with Oracle ADG, Enterprise Manager, Oracle Golden Gate.
• Expert in performance tuning, capacity management and troubleshooting large Oracle DB deployments with continuous availability requirements.
• Experience with Distributed SQL databases – Yugabyte, MariaDB, CockroachDB.

Join our Technology Command Center (TCC)

Where you will serve as the nerve centre of our IT operations, operating 24/7 to drive major incident management and resolution. Our TCC team manages real‑time technical and business communications, ensuring rapid responses to IT crises and critical issues. We provide specialised CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website.