IT Managed Services Presales Manager

Ghobash Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai seeks an IT Managed Services PreSales Manager to support sales efforts through tailored solutions in cloud computing and cybersecurity. The ideal candidate will engage with clients to assess their IT challenges and deliver compelling proposals. Required qualifications include 8 years in IT service delivery and relevant certifications such as AWS or ITIL.

Qualifications

• 8 years in IT service delivery with 5 years in a presales managerial role.
• Strong understanding of cloud computing and cybersecurity.
• Familiarity with IT governance and security standards.

Responsibilities

• Develop tailored managed services solutions to meet client needs.
• Conduct Solution Demonstrations & Proof-of-Concepts.
• Research industry trends & competitor offerings.

Skills

Cloud & Infrastructure Management

Cybersecurity

IT Service Management (ITSM)

DevOps & Automation

Financial Modeling & Pricing

Education

Bachelor’s or Master’s degree in IT/Computer Science/Business

Tools

AWS

Azure

GCP

ServiceNow

BMC Remedy

Job description

IT Managed Services PreSales Manager

The IT Managed Services PreSales Manager is responsible for supporting sales efforts by designing, proposing and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy working closely with sales teams, solution architects and service delivery teams to develop compelling proposals, conduct proof‑of‑concepts (POCs) and ensure that solutions align with client business goals. An ideal candidate should have a strong understanding of cloud computing (AWS, Azure, GCP), cybersecurity, IT service management (ITSM) and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders.

Job Description

1. PreSales Solution Development

Assess client requirements; engage with potential customers to analyze business needs, IT challenges and transformation goals.

Develop tailored managed services solutions – design service models covering:

• Cloud & Infrastructure Management (AWS, Azure, GCP, hybrid IT)
• Managed Security Services (SOC, SIEM, threat detection, IAM)
• IT Service Management (ITSM) – Service Desk, ITIL‑based processes, automation
• DevOps & Automation (CI/CD pipelines, Kubernetes, Ansible, Terraform)
  Create Technical Proposals & RFP/RFI responses – prepare solution documents, technical designs and pricing models.
  Define Service Level Agreements (SLAs) & Operational Frameworks – ensure clear definition of service commitments, KPIs and operational workflows.

2. Sales Enablement & Client Engagement

Support Sales & Business Development Teams; assist in client meetings, technical discussions and deal structuring.

Conduct Solution Demonstrations & Proof‑of‑Concepts (POCs) – showcase managed services capabilities through live demos.

Develop Business Cases & ROI Justifications – present cost‑benefit analyses and value‑driven outcomes to decision makers.

Engage with C‑Level & IT Executives – build strong relationships with CTOs, CIOs and IT leaders to position managed services as strategic enablers.

3. Competitive Analysis & Market Positioning

Research industry trends & competitor offerings; stay updated on emerging technologies, automation, AI‑driven IT operations and security innovations.

Develop differentiated service offerings – identify gaps in competitor solutions and highlight unique value propositions.

Engage with technology vendors & partners – collaborate with Microsoft, AWS, Cisco, Palo Alto, VMware and other strategic partners.

4. Collaboration with Internal Teams

Work with Solution Architects & Service Delivery Teams – ensure proposed solutions are feasible, scalable and cost‑effective.

Enhance proposal & documentation processes – create standardized proposal templates, pricing models and presentations.

Support in Marketing & Thought Leadership – provide input for whitepapers, case studies and webinars to position managed services offerings.

5. Governance, Risk & Compliance (GRC) in PreSales

Ensure compliance with IT governance & security standards – align solutions with ISO 27001, GDPR, NIST, ITIL and local regulations.

Assess vendor & third‑party risks – evaluate cloud service provider security policies and integrations.

Define risk mitigation strategies – ensure business continuity and disaster recovery solutions are incorporated into proposals.

Qualifications

Minimum Qualifications

Bachelor’s or Master’s degree in IT/Computer Science/Business or a related field.

8 years in IT service delivery with 5 years in a presales managerial role.

Preferred Certifications

• AWS / Azure / GCP Solution Architect
• ITIL v4 Foundation / ITSM Practitioner
• CISSP / CISM (for security‑focused presales)
• TOGAF (for enterprise architecture solutions)

Technical & Business Expertise

Cloud & Infrastructure – AWS, Azure, GCP, hybrid cloud, on‑prem migrations.

IT Service Management – ITSM, ITIL‑based processes, ServiceNow, BMC Remedy.

Cybersecurity & Compliance – Managed security, SOC, SIEM, NIST, ISO 27001.

Automation & DevOps – CI/CD pipelines, Kubernetes, Terraform.

Financial Modeling & Pricing – Managed services pricing (per user, per device, tiered subscription).

Desired Qualifications

Master’s degree in IT.

10 years in IT service delivery with 5 years in a managerial role.

Remote Work

No

Employment Type

Full‑time