IT Helpdesk Technician

Geolog Surface Logging DMCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology firm in Dubai is seeking an IT Helpdesk Technician to provide installation, maintenance, and end-user support for hardware and software. The ideal candidate has 6-7 years of experience in IT support, strong analytical skills, and the ability to manage data center operations. This role requires configuration of Windows systems and office applications, with opportunities for managing remote support and collaborating within a diverse team.

Qualifications

• 6-7 years of experience in the IT support industry.
• Strong analytical skills and problem-solving attitude.
• Experience in IT Process automation is an added advantage.

Responsibilities

• Provide front line software and hardware support through the helpdesk platform.
• Configure new user workstation equipment and accounts.
• Perform periodic maintenance on corporate client devices.

Skills

IT technical background

Networking concepts

Data center operations

Virtualization (VMware, Hyper-V)

Vulnerability management

Firewall configuration

EDR/XDR solutions

Service desk support

Problem-solving skills

Windows 10, 11 configuration

Office 365 management

Strong English proficiency

Education

Bachelor's or master's degree in computer science

Microsoft Certified Engineer (MCSA)

VMware Certified Engineer

CCNA

Tools

Commvault

Veeam

TCP/IP networking tools

Remote support tools

Job description

Overview

The IT Helpdesk Technician is responsible for the installation, configuration and maintenance of hardware and software of the remote Offices, providing end-user support to office staff as well as remotely to other offices worldwide. Position reports directly to Senior IT Helpdesk Engineer in Dubai.

Responsibilities

• Provides direct front line software and hardware support by the helpdesk platform.
• Configures new user workstation equipment, user accounts, corporate software.
• Updates and manage the IT asset inventory.
• Performs periodic maintenance on corporate client devices according to corporate policies.
• Support global implementations software/hardware.
• Coordinates with IT suppliers to meet Corporate IT requirements.
• Contacts periodically Branch offices to get feedback about any IT issue.
• Ensures implementation of global IT policies.
• Ensures issues are tracked, resolved in a timely manner.
• Documents procedures and implementations.

Skills

• IT technical background with 6-7 years of working experience in the IT support industry.
• Good understanding of Networking concepts, TCP/IP networking, physical wiring, switching, routing, and firewall.
• Manage data center operations, including virtualization, storage technologies (SAN, NAS), and backups using Commvault, Veeam.
• Hands-on experience with Virtual Platform like VMware and Hyper-V. Experience with any other virtual platform is an added advantage.
• Support vulnerability management, security compliance, and disaster recovery for critical IT systems.
• Experience with security devices such as firewall and basic configuration of network devices like routers and switches.
• Candidate MUST have a strong understanding of leading EDR/XDR solutions available in the market.
• Must have work experience in handling service desk tickets through helpdesk support portal.
• Must have the ability to support users remotely using remote support tools as per company standard.
• Develop and maintain backup and disaster recovery plans to ensure business continuity.
• Experience working with ISP across the region with special focus on ISP policies and procedures.
• Should have strong analytical skills and problem-solving attitude.
• Strong experience in configuring and troubleshooting Windows 10, 11, MS Office 2016/2019.
• Prior experience in IT Process automation will be added advantage.
• Experience in Office 365 products in managing e-mail accounts, Teams and OneDrive for Business.
• IT Security Certificate like CompTIA Security + or CEH V10 or above (Certified Ethical Hacker) is an added advantage.
• Demonstrated ability to draft and implement manuals and procedures.
• Strong oral and written English. Italian, French or any other language, is an added advantage.
• Team player with ability to work within culturally diverse environments and with minimum supervision.
• Provide after-hours support as needed to maintain business continuity.

Education & Training

• Bachelor’s or master’s degree in computer science or a related discipline.
• Certifications- Microsoft Certified Engineer (MCSA), VMware Certified Engineer, Backup certification (Veeam, Commvault), CCNA.
• Experience- 6-7 years of experience managing IT infrastructure, with expertise in data center technologies, including Microsoft Servers, VMware, SAN/NAS storage, and backups (Commvault, Veeam).
• Certification like ITIL is an added advantage.
• Strong knowledge of Active Directory, Hyper-V, Vmware, Office 365, and security management.