IT Help Desk Support 21N25

TALENTMATE; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A recruitment and staffing company in Abu Dhabi is seeking an IT Help Desk Support specialist. The ideal candidate should have a Bachelor's degree in IT or Computer Science and at least two years of experience in IT support. Responsibilities include troubleshooting IT issues, supporting colleagues and clients, and ensuring smooth IT infrastructure operations. This full-time role offers an exciting opportunity for growth in a fast-paced environment.

Qualifications

• Minimum of two years of experience in an IT support role.
• Strong understanding of network troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to IT help desk tickets and provide solutions.
• Diagnose and troubleshoot hardware and software issues effectively.
• Document and track issues, resolutions, and troubleshooting steps efficiently.

Skills

Problem-solving capabilities

Exceptional communication skills

Knowledge of Windows, Mac, and Linux

Understanding of computer networks

Ability to manage multiple tasks

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ITSM software

Remote support tools

Job description

Job Description

Join our dynamic technology team as an IT Help Desk Support specialist with the code 21N25. We are seeking a proficient individual committed to solving IT issues efficiently, providing excellent customer service, and enhancing the overall user experience. The role involves active participation in troubleshooting network problems and offering immediate assistance to colleagues and clients alike. The ideal candidate should have superior problem‑solving capabilities, exceptional communication skills, and a passion for delivering technical support. You’ll play a critical role in ensuring the smooth operation of our IT infrastructure by resolving tickets promptly and collaborating with other IT staff to enhance system performance. If you thrive in a fast‑paced environment and have a knack for technology, this is an exciting opportunity to grow your career in IT support.

Responsibilities

• Respond promptly to IT help desk tickets and provide solutions.
• Diagnose and troubleshoot hardware and software issues effectively.
• Provide software support and guide users through problem‑solving processes.
• Install, configure, and upgrade computer hardware and application software.
• Maintain inventory of all IT equipment, software, and licenses accurately.
• Collaborate with the IT team to improve IT service processes and policies.
• Assist in the maintenance of network devices and infrastructure.
• Document and track issues, resolutions, and troubleshooting steps efficiently.
• Conduct user training sessions to enhance IT literacy and self‑service.
• Ensure all support requests are resolved within agreed timelines.
• Escalate complex issues to relevant teams or vendors when necessary.
• Onboard new employees with IT equipment and system access.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of two years of experience in an IT support role.
• Proficiency with Windows, Mac, and Linux operating systems is necessary.
• Strong understanding of computer networks and network troubleshooting skills.
• Excellent communication skills, both verbal and written, are required.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• Familiarity with ITSM software and remote support tools is highly desirable.

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: https://www.talentmate.com
Job Function: Information Technology (IT)
Company Industry: Recruitment & Staffing

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Disclaimer

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