IT Help Desk Specialist — Fast, User-Focused Support

TALENTMATE; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A recruitment and staffing company in Abu Dhabi is seeking an IT Help Desk Support specialist. The ideal candidate should have a Bachelor's degree in IT or Computer Science and at least two years of experience in IT support. Responsibilities include troubleshooting IT issues, supporting colleagues and clients, and ensuring smooth IT infrastructure operations. This full-time role offers an exciting opportunity for growth in a fast-paced environment.

Qualifications

• Minimum of two years of experience in an IT support role.
• Strong understanding of network troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to IT help desk tickets and provide solutions.
• Diagnose and troubleshoot hardware and software issues effectively.
• Document and track issues, resolutions, and troubleshooting steps efficiently.

Skills

Problem-solving capabilities

Exceptional communication skills

Knowledge of Windows, Mac, and Linux

Understanding of computer networks

Ability to manage multiple tasks

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ITSM software

Remote support tools

Job description

A recruitment and staffing company in Abu Dhabi is seeking an IT Help Desk Support specialist. The ideal candidate should have a Bachelor's degree in IT or Computer Science and at least two years of experience in IT support. Responsibilities include troubleshooting IT issues, supporting colleagues and clients, and ensuring smooth IT infrastructure operations. This full-time role offers an exciting opportunity for growth in a fast-paced environment.