IT Desktop Support Engineer

SkySys; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is seeking an experienced EUC IT Desktop Support Technician. You will be responsible for troubleshooting hardware and software issues, providing excellent customer support, and managing desktop applications. An Associate Degree in Electronics and CompTIA A+ Certification are preferred. This role requires 2-3 years of IT support experience and strong communication skills. Join our dynamic team and contribute to diverse IT operations.

Qualifications

• 2-3 years of strong IT Infrastructure field support experience.
• Expertise in desktop applications and peripherals.
• Ability to lift/move computer equipment.

Responsibilities

• Provide IT support for hardware and software issues.
• Install and troubleshoot computer peripherals.
• Perform smart hand activities under instruction.

Skills

Troubleshooting hardware issues

Desktop support

Communication skills

Knowledge of LAN/WAN

Operating system administration

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Overview

Job Title: EUC IT Desktop Support Technician

Job Type & Location: Onsite, 5 days a week (40 hrs / week), Middle East & Africa Suite 2108, Emirates Financial Towers, South Tower, Dubai

Responsibilities

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.)

Qualifications

• Associate Degree in Electronics is preferred with CompTIA A+ Certification.
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) may be applicable.
• Experience with ticketing tools (ServiceNow, Remedy, etc.).

Non-Technical

• Good customer management skills.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.