IT Coordinator - voco Hotels - Dubai, UAE

IHG Hotels & Resorts; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Employee discounts

Job summary

IHG Hotels & Resorts is seeking an IT Coordinator for voco Hotels in Dubai. The ideal candidate will maintain the hotel’s IT systems, ensuring efficient operations and exceptional guest experiences.

The role encompasses hardware management, cybersecurity, and support for staff across various departments. A diploma in IT and relevant experience in hospitality are required. Join us for competitive benefits and a vibrant work culture.

Qualifications

• At least 1 year of experience in IT operations, preferably in the hospitality industry.
• Proficiency in networking, database systems, and operating systems (Windows, LAN/WAN, POS).
• Strong troubleshooting, analytical, and problem-solving abilities.

Responsibilities

• Manage installation, configuration, and maintenance of hotel IT systems.
• Monitor system performance and troubleshoot issues.
• Oversee network security and implement protection protocols.

Skills

Network Administration

Hardware & Software Troubleshooting

Data Security / PCI DSS Compliance

System Maintenance & Backup

Technical Support & Documentation

Problem Solving & Team Collaboration

Education

Diploma or vocational certificate in Computer Science, Information Technology, or a related field

Job description

IT Coordinator - voco Hotels - Dubai, UAE

voco Hotels, part of IHG Hotels & Resorts, is seeking a skilled and proactive IT Coordinator to maintain smooth daily hotel operations through reliable technology infrastructure and cybersecurity. The role ensures that all hardware, software, and network systems are functioning efficiently, supporting exceptional guest and staff experiences in a fast-paced hospitality environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality / Hotels
• Function: Information Technology (IT)
• Salary: 6000-9000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Manage installation, configuration, and maintenance of all hotel IT systems, including computers, servers, and network equipment.
• Monitor system performance, troubleshoot issues, and coordinate repairs with vendors or service providers.
• Maintain hardware and software inventory records and update system documentation regularly.
• Oversee network security and implement protocols to protect data integrity and privacy.
• Administer user accounts, permissions, and passwords following IHG standards and security policies.
• Provide technical support to hotel staff across departments, ensuring minimal disruption to operations.
• Maintain, back up, and recover data in accordance with corporate IT standards.
• Ensure compliance with PCI DSS and other information security standards for payment systems.
• Collaborate with IHG's corporate IT team for updates, integrations, and technology rollouts.
• Conduct system audits, report findings, and recommend improvements for better efficiency and safety.

Ideal Profile

• Diploma or vocational certificate in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT operations, preferably in the hospitality industry.
• Proficiency in networking, database systems, and operating systems (Windows, LAN/WAN, POS).
• Basic understanding of data security, firewalls, antivirus management, and cloud systems.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to multitask, prioritize, and work under pressure in a busy hotel environment.
• Excellent communication and teamwork skills.
• Familiarity with hospitality systems such as Opera PMS, Micros POS, or similar platforms is an advantage.

Skills Set

• Network Administration
• Hardware & Software Troubleshooting
• Data Security / PCI DSS Compliance
• System Maintenance & Backup
• Technical Support & Documentation
• Problem Solving & Team Collaboration

Why Join Us

• Join a forward-thinking, sustainable hospitality brand known for its vibrant and friendly culture.
• Competitive salary, benefits, and opportunities for career progression within IHG Hotels & Resorts.
• Access to IHG's global learning programs and employee discounts worldwide.
• Be part of a brand that celebrates individuality and genuine hospitality.

About the Company

voco Hotels, part of IHG Hotels & Resorts, brings a fresh approach to upscale hospitality by combining reliability with a relaxed, playful charm. Every voco property reflects its own personality, offering guests a welcoming and sustainable stay experience. At voco Dubai and other properties across the UAE, hosts take pride in delivering memorable service that feels personal, effortless, and full of character. Joining voco means becoming part of a global brand that values authenticity, creativity, and care.