IT Consultant

ManpowerGroup Middle East; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading workforce solutions provider is seeking an experienced IT consultant based in Dubai. You will support all IT-related needs, ensuring smooth operations across the organization. Ideal candidates will have a strong background in IT support, an ITIL foundation certification, and at least 2 years of relevant experience. This role offers competitive benefits and opportunities for career development.

Benefits

Competitive compensation and benefits

Continuous learning opportunities

Career development opportunities

Inclusive company culture

Team-building activities

Qualifications

• Minimum 2 years of relevant work experience in IT support or consulting roles.
• ITIL foundation certification.

Responsibilities

• Provide responsive IT support by troubleshooting systems.
• Maintain LAN/WAN connectivity smoothly.
• Coordinate with IT vendors for system installations.

Skills

IT support experience

Troubleshooting skills

User training

LAN/WAN management

Project management

Education

Bachelor's degree in computer science or equivalent

Tools

Microsoft Office

ITIL Foundation

Cisco (CCNA)

Microsoft Power Platform Fundamentals

Job description

The Role

Overview

Job title: IT consultant

Location: Dubai

About the job

Job purpose : As an IT consultant, you will play a key role in ensuring a seamless technology experience by providing prompt, day-to-day support for all IT-related needs. Leveraging internal support tools, you will help maintain productivity and keep operations running smoothly for every team member across the organization.

The position is based in Dubai and reports directly to the IT manager.

Responsibilities

• Provide responsive IT support by troubleshooting systems, managing tickets, and training users on digital tools.
• Maintain LAN / WAN and internet connectivity by coordinating with internal team or external vendors to resolve connectivity issues quickly.
• Stay updated on emerging technologies to recommend efficient, future-ready solutions that enhance operational efficiency.
• Coordinate with IT vendors for the installation and maintenance of systems, devices, and components, ensuring seamless and uninterrupted business operations.
• Manage IT assets, including software licenses and maintenance contracts, ensuring compliance through regular audits and reviews.
• Track and resolve IT issues and requests on time, following company guidelines and service standards, with regular KPI reporting.
• Lead or support digital improvement projects by implementing solutions, following global strategies, and driving user adoption through training and engagement.

Ideal candidate profile

Qualifications

• Required : Bachelor\'s degree in computer science or equivalent.
• Required : Minimum 2 years of relevant work experience in IT support or consulting roles.
• Required : ITIL foundation certification.
• Preferred : Superuser-level proficiency in Microsoft Office tools.
• Preferred : Industry certifications such as Cisco (CCNA) or Microsoft Power Platform Fundamentals (or equivalent).

Competencies

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively and is an effective team player.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What we offer

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team-building and social activities.

Requirements

About the company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world\'s most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including :

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions