IT Assistant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking an experienced IT Support Specialist to provide technical assistance and support for users. Responsibilities include troubleshooting hardware and software issues, maintaining systems, and managing service requests. The ideal candidate should have a degree in Information Technology, strong problem-solving skills, and at least 13 years of relevant experience. This is a full-time role with no remote work option.

Qualifications

• Minimum 13 years of experience in IT support or similar role.
• Familiarity with ticketing systems and remote support tools.
• IT certifications like CompTIA A or Microsoft Certified are an advantage.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Install, configure, and maintain computer systems and printers.
• Log, track, and resolve IT service requests.

Skills

Technical Support

Troubleshooting

Customer Service

Windows OS

Microsoft 365

Networking Concepts

Communication

Education

Diploma or Bachelor's degree in Information Technology

Tools

POS Systems

Opera PMS

Ticketing Systems

Job description

Key Responsibilities

• Provide first-level technical support to users for hardware, software and network-related issues.
• Install, configure and maintain computer systems, printers and peripheral devices.
• Assist with user account creation, access management and password resets.
• Support the setup and maintenance of email accounts, shared mailboxes and system permissions.
• Perform regular system updates, antivirus checks and data backups.
• Log, track and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS, Opera and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings, events and system rollouts when required.
• Ensure adherence to IT policies, data security standards and company protocols.
• Coordinate with vendors or external support teams when needed.

Qualifications and Skills

• Diploma or Bachelors degree in Information Technology, Computer Science or a related field.
• 13 years of experience in IT support or a similar role.
• Good knowledge of Windows OS, Microsoft 365 and common business applications.
• Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi‑Fi).
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS, Simphony POS or similar platforms.
• IT certifications (CompTIA A, Microsoft Certified, CCNA, etc.) are an added advantage.

Remote Work

No

Employment Type

Full‑time