IT Assistant

Accor; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel chain in Dubai is seeking an IT Support Specialist to provide technical support for hardware and software issues. The ideal candidate should have a diploma in IT and 1–3 years of IT support experience, including knowledge of hospitality systems like Opera PMS and Simphony POS. Strong troubleshooting skills and excellent communication are essential for success in this role.

Qualifications

• 1–3 years of experience in IT support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support to users.
• Install, configure, and maintain computer systems.
• Troubleshoot network connectivity problems.

Skills

Windows OS

Microsoft 365

Networking concepts

Troubleshooting

Customer service

Education

Diploma or Bachelor’s degree in Information Technology

Tools

Opera PMS

Simphony POS

Ticketing systems

Job description

Company Description

The iconicQueen Elizabeth II (QE2)is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

Key Responsibilities:

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Assist with user account creation, access management, and password resets.
• Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
• Perform regular system updates, antivirus checks, and data backups.
• Log, track, and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS, Opera, and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings, events, and system rollouts when required.
• Ensure adherence to IT policies, data security standards, and company protocols.
• Coordinate with vendors or external support teams when needed.

Qualifications

Qualifications and Skills:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or a similar role.
• Good knowledge of Windows OS, Microsoft 365, and common business applications.
• Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
• IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.