Islamic Client Retention & Service Lead

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

First Abu Dhabi Bank is seeking a retention specialist who will manage and retain customers using Islamic retention tools, understand client needs, and raise issues to management to support retention program development. You will drive retention and cross-sell initiatives, ensure delivery of high service levels, and maintain up-to-date knowledge of Islamic products and services.

Responsibilities include meeting sales targets, responding to customer inquiries by phone, adhering to risk and

Qualifications

• Good product knowledge.
• Proficiency in MS Office.
• Excellent communication skills.
• Good understanding of banking industry trends in the local market.
• Good market awareness of product range and pricing.
• Good analytical skills.

Responsibilities

• Meet assigned sales targets and budgets.
• Respond promptly to customer issues over the phone.
• Adhere to product, credit and compliance policies verified by Risk and Compliance Team.
• Ensure compliance with DOA in all retention procedures.
• Implement retention procedures to maintain and improve client satisfaction.
• Maintain knowledge on Islamic products and services and ensure accuracy and confidentiality of information shared with customers.

Skills

Product knowledge

MS Office

Communication skills

Banking trends knowledge

Market awareness

Analytical skills

Education

Bachelor's degree in Finance/Banking

Job description

First Abu Dhabi Bank is seeking a retention specialist who will manage and retain customers using Islamic retention tools, understand client needs, and raise issues to management to support retention program development. You will drive retention and cross-sell initiatives, ensure delivery of high service levels, and maintain up-to-date knowledge of Islamic products and services.

Responsibilities include meeting sales targets, responding to customer inquiries by phone, adhering to risk and