Investigation Coordinator - Luxury Resort

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Healthcare package

Paid leave

Incentive programs

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks a Coordinator for the Investigation team to support daily operations and ensure proper follow-up on requests.

The role requires English fluency, 2+ years in hospitality admin, proficiency in MS Office, and the ability to work in a fast-paced, multicultural environment, including weekends and holidays. The position emphasizes confidentiality and coordination with senior leadership and other departments.

Qualifications

• Minimum 2 years of administrative experience in the hospitality industry or a luxury hotel environment.
• Excellent written and spoken English communication.
• Proficient in Microsoft Office and general computer systems.

Responsibilities

• Prepares daily reports and relevant information for managers’ morning briefings.
• Handles telephone calls, updates and follow-up logs for requests.
• Coordinate with Investigations Executive Director or relevant team members for proper follow-up action and ensures all tasks are completed accordingly.
• Participates in the intelligence collection function of the department.
• Supports corporate investigations with research and support tied to active incident investigations.
• Raises maintenance and all other job order requests for Investigations team members to the relevant departments.
• Keeps control of all work-related devices issued to team members, ensuring all devices are returned at the end of each shift and in a good condition.
• Coordinates daily with operational departments matters which includes VIP movement, group and event, venues operating and other related matters.
• Develops and maintains the departments contact network and sources of information.
• Includes handling sick leave calls and informs Executive Director and Manager respectively.
• Ensure seamless communication flow among departments and Supervisors.
• Logs all missing items in public areas reported by Attendants and Supervisors.
• Always maintains strict confidentiality on all matters.
• Interacts professionally and positively within the department, Wynn Al Marjan Island team members, management and contractors.
• Encourages good relationships, promotes team spirit and ensures effective two-way & multicultural communications.
• Adhere to Wynn Al Marjan Island policies and procedures and comply with the Code of Conduct.
• Always Remain well-mannered and well-groomed as per department and Wynn Al Marjan Island’s standards.

Skills

Administrative experience

Microsoft Office

Communication skills

English fluency

Tools

Microsoft Office Suite

Job description

Wynn Al Marjan Island in Ras Al Khaimah seeks a Coordinator for the Investigation team to support daily operations and ensure proper follow-up on requests.

The role requires English fluency, 2+ years in hospitality admin, proficiency in MS Office, and the ability to work in a fast-paced, multicultural environment, including weekends and holidays. The position emphasizes confidentiality and coordination with senior leadership and other departments.