International Marine Service engineer HGS

Alfa Laval Spiral; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

Alfa Laval is seeking a Field Service Engineer to execute service jobs efficiently, enhance customer experience, and support sales activities. The ideal candidate will have an engineering degree and 2-3 years of experience, demonstrating strong communication and planning skills in a dynamic environment. Join a stable and expanding multinational company dedicated to sustainability and innovation.

Benefits

Supportive environment

Opportunity to build a global network

Contribute to sustainability goals

Qualifications

• At least 2-3 years of relevant experience.
• Strong customer focus and planning skills.
• Commitment to quality and teamwork.

Responsibilities

• Execute service jobs for boilers and inert gas systems.
• Provide competent and quality customer service.
• Document visits and customer commitments.

Skills

Customer Focus

Planning

Quality

Communication

Teamwork

Education

Engineering degree

Job description

About the Company:

At Alfa Laval, we contribute daily to a more sustainable future through engineering innovation. Our global team designs and implements refining, recycling, and purifying processes that benefit our customers across various industries, including water purification, clean energy, food production, waste processing, and pharmaceutical development. We foster an environment that encourages ideas, diversity, and courage, enabling our employees to turn ideas into reality. Our core competencies include heat transfer, separation, and fluid handling, with a focus on optimizing customer processes. We are committed to delivering world-class technologies, systems, equipment, and services that keep our customers ahead. Please visit our website for more information.

Position: Field Service Engineer

The Position / About the Job:

This role involves executing field service jobs efficiently to achieve profitable growth aligned with ALME's financial objectives. The engineer will enhance customer experience by fulfilling commitments and ensuring service quality, support sales activities, and provide technical support to customers.

Key Tasks and Responsibilities:

• Execute service jobs for boilers and inert gas systems, ensuring quality and timeliness.
• Update reports and settings in CDM, and ensure customer satisfaction surveys are completed.
• Provide competent and quality customer service to fulfill commitments, supporting regional service and marine growth targets.
• Undertake equipment servicing as per customer requirements.
• Meet KPIs aligned with customer needs.
• Identify business development opportunities, support warranty claims, and explore new service contracts.
• Maintain technical knowledge of products and applications.
• Capture and update installed base information.

Safety:

• Use appropriate PPE during service visits.
• Follow safety instructions and policies diligently.
• Report safety issues promptly.

Market Intelligence and Customer Satisfaction:

• Resolve customer complaints swiftly.
• Recommend timely spare parts purchases.
• Follow up on customer commitments and communicate product changes.
• Train customers on installed products.
• Gather customer insights and feedback, communicate and act on them.
• Report sales leads to the sales organization.

Reporting:

• Document every visit, observations, and commitments with customers.
• Upload reports and settings in CDM.

Competencies, Experience, and Attitudes:

Engineering degree with at least 2-3 years of relevant experience. Strong customer focus, planning skills, commitment to quality, and excellent communication and teamwork skills.

Profile:

• Customer-focused: Prioritize customer needs and respond promptly.
• Planning: Effectively organize tasks and resources.
• Quality: Strive for high-quality performance and professional standards.

Who You Are:

Innovative, solutions-oriented, driven, practical, curious, adaptable, and eager to learn. Strong communication skills and ability to work in an agile environment are essential.

Why Apply:

• Challenging position in a supportive environment.
• Opportunity to build a global network and learn.
• Contribute to Alfa Laval's success and sustainability goals.
• Join a stable, expanding Swedish multinational with a 140-year legacy.

We value diversity, inclusion, and potential. We use Pymetrics assessments as part of our recruitment process. Interested candidates are encouraged to apply.

Required Experience: Intern