Internal Audit Specialist – Business Conduct & Consumer Protection

athGADLANG; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

athGADLANG is seeking an experienced Internal Audit Specialist to support Business Conduct, Consumer Protection, and Regulatory Compliance audits in a fintech environment. You will execute risk-based audits, review onboarding, disclosures, and governance, and ensure strong controls to protect customers.

The role requires 8–10 years in internal audit or regulatory audit, with certifications preferred and proven experience in regulated financial services.

Qualifications

• Bachelor's degree in accounting, finance, risk management, business administration, law, or related field.
• CIA, ACCA, CPA, CISA, CAMS, or CRMA preferred.
• 8–10 years of internal audit, compliance, risk management, or regulatory audit experience.
• Experience auditing Business Conduct, Consumer Protection, Customer Experience, or Regulatory Compliance.
• Strong governance, risk management, and internal controls knowledge.

Responsibilities

• Execute internal audits focused on Business Conduct Risk, Consumer Protection, and Regulatory Compliance frameworks.
• Review customer onboarding processes, product governance practices, customer disclosures, and fair treatment controls.
• Assess compliance with applicable consumer protection regulations, regulatory requirements, and internal policies.
• Evaluate conduct risk management frameworks, governance structures, and control effectiveness.
• Review customer complaint management processes and investigate potential conduct-related risks.
• Assess sales practices, marketing communications, and customer-facing processes to ensure compliance with regulatory expectations.
• Identify control weaknesses, process gaps, and compliance deficiencies, and provide practical recommendations for remediation.
• Prepare comprehensive audit reports highlighting key findings, risk assessments, and management action plans.
• Conduct follow-up reviews to ensure timely closure of audit observations and implementation of corrective actions.
• Support regulatory inspections, internal reviews, and management reporting activities.
• Promote best practices in customer protection, ethical conduct, and governance across business functions.

Skills

Audit expertise

Regulatory compliance

Risk management

Stakeholder management

Analytical writing

Education

Bachelor's degree in Accounting, Finance, Risk Management, or related field

Job description

Position: Internal Audit Specialist – Business Conduct & Consumer Protection
Engagement Type: Secondment (3 Months)
Location: UAE
Experience Required: 8-10 Years
Industry Preference: Fintech, Banking, Digital Payments, Telecommunications, Financial Services

Role Overview

We are seeking an experienced Internal Audit Specialist to support the assessment of Business Conduct, Consumer Protection, and Regulatory Compliance frameworks within a dynamic fintech environment. The successful candidate will independently execute risk-based audits covering customer-centric processes, conduct risk management, governance practices, and regulatory compliance requirements to ensure effective control environments and protection of customer interests.

Key Responsibilities

• Execute internal audits focused on Business Conduct Risk, Consumer Protection, and Regulatory Compliance frameworks.
• Review customer onboarding processes, product governance practices, customer disclosures, and fair treatment controls.
• Assess compliance with applicable consumer protection regulations, regulatory requirements, and internal policies.
• Evaluate conduct risk management frameworks, governance structures, and control effectiveness.
• Review customer complaint management processes and investigate potential conduct-related risks.
• Assess sales practices, marketing communications, and customer-facing processes to ensure compliance with regulatory expectations.
• Identify control weaknesses, process gaps, and compliance deficiencies, and provide practical recommendations for remediation.
• Prepare comprehensive audit reports highlighting key findings, risk assessments, and management action plans.
• Conduct follow-up reviews to ensure timely closure of audit observations and implementation of corrective actions.
• Support regulatory inspections, internal reviews, and management reporting activities.
• Promote best practices in customer protection, ethical conduct, and governance across business functions.

Required Qualifications

• Bachelor's Degree in Accounting, Finance, Risk Management, Business Administration, Law, or a related field.
• Professional certification such as CIA, ACCA, CPA, CISA, CAMS, CRMA, or equivalent is preferred.
• 8-10 years of Internal Audit, Compliance, Risk Management, or Regulatory Audit experience.
• Proven experience conducting audits related to Business Conduct, Consumer Protection, Customer Experience, or Regulatory Compliance.
• Strong understanding of governance, risk management, internal controls, and regulatory compliance frameworks.
• Experience within Fintech, Banking, Digital Payments, Telecommunications, or Financial Services sectors.
• Knowledge of consumer protection regulations, customer treatment standards, and conduct risk management practices.
• Strong analytical, report-writing, stakeholder management, and communication skills.
• Ability to independently manage audit assignments and deliver high-quality outcomes within tight timelines.

Preferred Experience

• Auditing customer onboarding, complaints handling, product governance, and sales conduct processes.
• Exposure to regulatory environments such as Central Bank, Payments, Fintech, or Banking regulations.
• Experience interacting with senior management, regulators, and audit committees.
• Familiarity with AML/CFT, Compliance Monitoring, and Enterprise Risk Management frameworks.