Insurance Customer Service & Admin Specialist (Dubai)

Zurich Insurance; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading global insurer in Dubai seeks a Customer Service & Administrator to manage customer requests and relationships. The ideal candidate will have a Bachelor's degree, experience in a related field, and a strong understanding of insurance products. Proficient communication skills in English and Arabic are required. This full-time position offers a chance to thrive in a diverse work environment and contribute to a supportive team culture.

Qualifications

• Prior experience in a related field.
• Understanding of Insurance, corporate savings, pensions, or end of service benefits preferred.
• Experience working within an international and diverse cultural organization.

Responsibilities

• Achieve targets to maintain productivity and quality standards.
• Build and maintain excellent customer relationships.
• Resolve basic queries from customers and agents.
• Identify and take forward continuous improvement opportunities.

Skills

Analytical and problem-solving mindset

Accuracy and Attention to details

Excellent knowledge of Microsoft office packages

Excellent negotiation and communication skills in English

Excellent negotiation and communication skills in Arabic

Digital Literacy

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

A leading global insurer in Dubai seeks a Customer Service & Administrator to manage customer requests and relationships. The ideal candidate will have a Bachelor's degree, experience in a related field, and a strong understanding of insurance products. Proficient communication skills in English and Arabic are required. This full-time position offers a chance to thrive in a diverse work environment and contribute to a supportive team culture.