Insurance Coordinator

Cure Medical Center Physiotherapy; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in Sharjah seeks an experienced Insurance Coordinator to manage insurance operations and claims. The role requires expertise in UAE insurance procedures and involves close coordination with teams for timely approvals and claim resolutions. Ideal candidates will have at least three years of relevant experience, strong attention to detail, and excellent communication skills. This is a full-time, onsite position.

Qualifications

• Minimum of three years of UAE experience in insurance coordination or claims management.
• Strong ability to review documentation for compliance.
• Experience in a physiotherapy or rehabilitation setting is required.

Responsibilities

• Manage insurance processes including claim submissions and approvals.
• Maintain organized records of insurance claims and communications.
• Serve as the point of contact between clinic and insurance providers.

Skills

Attention to detail

Communication skills

Insurance knowledge

Microsoft Excel proficiency

Education

Bachelor’s degree in healthcare administration or related field

Tools

Billing or insurance management systems

Job description

Overview

We are seeking an experienced, very organized, and detail oriented Insurance Coordinator to facilitate insurance related operations at our center. This full-time, onsite role involves managing insurance approvals, claim submissions, resubmissions, and reconciliation processes. The ideal candidate will have a solid understanding of UAE healthcare insurance procedures and will contribute to the accuracy and efficiency of the center’s revenue cycle. This position requires close collaboration with the physiotherapy and reception team, and insurance providers to ensure seamless coordination of approvals and timely resolution of claims.

Responsibilities

• Manage insurance processes, including eligibility checks, pre-authorizations, claim submissions, and resubmissions
• Well experienced in handling insurance payment reconciliations with accuracy and efficiency
• Review all submitted documents to ensure full compliance with insurance standards and UAE regulations
• Monitor the status of submitted claims, follow up on pending approvals, and resolve any rejections or denials
• Maintain up-to-date and organized records of insurance claims, approvals, and communications
• Communicate with patients regarding coverage status and claim progress
• Prepare reports related to claims performance, rejections, and revenue recovery for internal review
• Serve as the point of contact between the clinic and insurance providers, ensuring timely resolution of claim-related matters
• Stay informed and up to date with all changes and rules of payer policies and insurance regulations

Qualifications

• Minimum of three years of UAE experience in insurance coordination or claims management, preferably within a physiotherapy or rehabilitation center (at least one of those years should be in a physiotherapy or rehabilitation setting)
• Certified Professional Coder qualification is an advantage
• Strong attention to detail and ability to review submitted documentation for compliance
• Proficient in Microsoft Excel and billing or insurance management systems
• Excellent written and verbal communication in English
• Bachelor’s degree in either healthcare administration, business administration, accounting or a related field is preferred