Institutional Sales Manager (MENA)

Binance; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cryptocurrency exchange is seeking a professional for client relationship management within the institutional team. Responsibilities include acquiring and developing trust relationships with major clients, expanding existing customer relationships, and building key customer service processes. Ideal candidates should have 3-5 years of experience in sales and client services in international finance, particularly with institutional clients. Fluent English proficiency is required.

Qualifications

• At least 3-5 years experience in sales and client services in international finance.
• Experience with institutional clients, high-net-worth individuals, and private bank customers.
• Fluent in English and a native language preferred.

Responsibilities

• Acquire and develop trust relationships with major clients.
• Expand existing customer relationships through communication.
• Build customer service processes and track key customer status.
• Analyze user behavior and communicate service solutions.

Skills

Sales skills

Client relationship management

Communication

Flexibility

Pressure handling

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Responsibilities

• Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
• Expanding the relationships with existing customers by sustained communication, understanding of their needs
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
• Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

Requirements

• At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, etc
• Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc
• Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressurePassionate about crypto. Industry experience would be an advantage
• Fluency English and a native language is preferred