Inside Sales Supervisor

IRE; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading sales firm in Dubai is hiring an Inside Sales Supervisor to oversee and improve the operations of their sales team. The ideal candidate will have experience in sales supervision, strong data analysis skills, and familiarity with ERP tools. Joining this purpose-driven company means contributing to a culture of transparency and mutual respect. Ready to take the lead? Apply today!

Benefits

Purpose-driven culture

Growth through shared success

Continuous improvement opportunities

Qualifications

• Minimum 3 years of experience supervising a sales team.
• Strong communication and coordination skills.
• Familiarity with AI tools is an advantage.

Responsibilities

• Lead and supervise the inside sales team.
• Ensure accuracy and compliance of inquiry processes.
• Monitor performance metrics to drive accountability.

Skills

Team leadership

Data analysis

Process management

Customer engagement

Education

Bachelor's degree in business or related field

Tools

Epicor ERP

HubSpot CRM

Job description

We're hiring an Inside Sales Supervisor to oversee the daily operations of our inside sales team. You'll lead the Inside Sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with sales objectives. With visibility across all product lines, you'll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross-sell opportunities.

Requirements

What you'll do

• Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution
• Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance
• Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input
  
  

What Makes You a Fit

• Minimum 3 years of experience supervising a sales team
• Bachelor's degree preferred in business, technical, or related field
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
• Strong data analysis, reporting, and process management skills
• Excellent prioritisation, coordination, and problem-solving abilities
• Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage
• Based in or able to commute to JAFZA, a valid UAE driver's license is an advantage
  
  

Why join us?

• Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency
• Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
• Innovation & agility. Your ideas help us improve continuously and drive sustainable impact
  
  

Ready to step up and lead? Apply today! We're excited to meet you.