Incident & IT Support Engineer (Service Desk)

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services provider in Dubai is seeking a candidate for incident management. Responsibilities include logging incidents, providing first-level resolutions, and supporting various applications. Eligible individuals must be Syrian, Egyptian, Jordanian, or Lebanese nationals currently in UAE with MOFA-attested degrees. Strong communication skills and familiarity with ITSM tools are essential.

Qualifications

• Experience in logging and managing incident tickets as per processes.
• Strong knowledge of Windows OS, Apple iOS, and Microsoft Office.
• Ability to provide remote support for various technologies.

Responsibilities

• Log and manage incident tickets following management processes.
• Classify, prioritize, and attempt first-level resolution of incidents.
• Monitor event logs and escalate unresolved issues to Level 2.

Skills

Incident management

Customer communication

Remote support

Problem-solving

Education

MOFA-attested degree

Tools

ServiceNow

Active Directory

SCCM

BMC Remedy

Job description

A technology services provider in Dubai is seeking a candidate for incident management. Responsibilities include logging incidents, providing first-level resolutions, and supporting various applications. Eligible individuals must be Syrian, Egyptian, Jordanian, or Lebanese nationals currently in UAE with MOFA-attested degrees. Strong communication skills and familiarity with ITSM tools are essential.