Implementation Specialist

Faria Education Group; United Arab Emirates; On-site; AED 220,000 - 294,000; Full time

Job summary

A leading educational technology company in the United Arab Emirates seeks an Implementation Specialist to facilitate customer onboarding and training for their Atlas platform. The ideal candidate will have 1-2 years of relevant experience, strong communication skills in Arabic, and a passion for education. This role offers a competitive salary and opportunities for career development in a remote-friendly environment.

Benefits

Competitive salary

Generous vacation and public holidays

Health and wellness benefits

Ongoing professional development support

Friendly corporate culture

Remote work flexibility

Qualifications

• 1-2 years of experience in education/teaching or software implementation.
• Ability to present in front of groups and provide excellent customer service.
• Passionate about education and capable of working autonomously.

Responsibilities

• Be the main point of contact for customers during onboarding.
• Develop long-term goals with schools and help tailor the Atlas setup.
• Conduct training sessions and ensure smooth transitions to other team members.

Skills

Arabic language skills

Customer service

Problem solving

Presentation skills

Collaboration

Job description

We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our EMEA Team as an Implementation Specialist.

In this role, you will be responsible for customer onboarding and new-user training for Atlas.

The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the MEA and Atlas during the onboarding period.

You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to each customer's unique needs.

The ideal candidate will be highly organized and able to effectively prioritize tasks, work autonomously in a remote-friendly environment, and collaborate seamlessly with cross-functional teams to support the company’s broader goals.

What you’ll learn in the first 30–45 days

• Product knowledge, the hows and whys of using Atlas
• The nuts and bolts of Atlas as a SaaS business
• The role of implementation and why good customer experiences matter
• The context and workflows of international schools and how to best onboard them

Key Responsibilities

• Develop long-term goals with schools and leadership teams, supporting curriculum planning, development, and review.
• Use change management strategies to ensure the successful implementation of our software in alignment with EMEA educational values and widely adopted curriculum practices.
• Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes.
• Review and confirm product customizations to facilitate clients’ processes.
• Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on EMEA curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities.
• Conduct both basic and advanced training on‑ online, assessing users’ abilities and tailoring training to fit.
• Transition the client relationship seamlessly to the School Experience Manager after the implementation period.
• Proactively define and drive project strategies, collaborating with the Services & Support Team to ensure efficient execution and successful delivery.
• Work across teams to contribute to Faria's overall mission, drive innovation in our products, and further our relationships with our client schools.

Compensation and Benefits

• Compensation – Competitive salary and opportunities for career development
• Vacation – We support work/life balance and offer generous annual leave and public holidays
• Wellbeing Resources – Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
• Learning – We encourage continued education, so we suggest ongoing professional development opportunities, and will help cover the cost of professional certifications
• Team – Friendly atmosphere, group activities, and corporate events
• Equipment – MacBook Pro or another laptop of your specification
• Office – Small but cozy office in Krakow for your convenience or remote work

ABOUT FARIA EDUCATION GROUP

For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education.

Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries.

We are committed to driving transformative experiences for learners, educators, and families globally.

Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school‑to‑home communications (SchoolsBuddy).

With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first‑class training and support.

Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high‑quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities worldwide.

https://www.faria.org/careers

What are we looking for?

• Arabic language skills are required; other EMEA languages are beneficial.
• Ability to provide amazing customer service by anticipating our customers’ needs.
• Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally.
• A problem solver who can make inferences and be creative when troubleshooting.
• Passionate and driven to succeed, always going beyond what’s expected.
• Able and willing to travel onsite or to events when needed.
• A candidate who enjoys working collaboratively but with a significant amount of personal accountability.
• An excellent communicator (clear, concise, friendly, open‑minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people.
• Passionate about the field of education and committed to transforming teaching and learning by driving clear, well‑structured curriculum documentation.
• Ability to foster strong collaboration and stakeholder engagement to ensure meaningful and sustainable impact.
• Someone with 1–2 years of software implementation (preferably in the education sector) or relevant SAAS experience.

All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.