Implementation Manager - Payroll - MENA

Darwinbox; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Darwinbox, a leading HR technology platform, seeks a senior payroll implementation professional with 12–15 years of GCC payroll expertise to lead complex payroll projects for clients in the GCC region. You will coordinate with the payroll team, translate client requirements into system specs, and ensure compliance with GCC regulations.

Role emphasizes proactive process improvements, strong client communication, and the ability to manage high-volume payroll operations while collaborating with

Qualifications

• In-depth knowledge of GCC Payroll with 12–15 years in payroll implementation and support.
• Excellent communication and interpersonal skills; able to interact with C-level executives and business leaders.
• Strong analytical skills for problem-solving and proposing resolutions.

Responsibilities

• Lead accurate and timely payroll implementation projects and coordinate with payroll team.
• Serve as primary client contact, managing expectations and providing project progress updates.
• Translate payroll requirements into detailed system specifications for successful implementations.
• Demonstrate expertise in GCC payroll systems, with global payroll experience as an advantage.
• Ensure compliance with GCC statutory policies across payroll operations.
• Drive process improvements and optimize high-volume payroll workflows.

Skills

GCC Payroll expertise

Client communication

Analytical problem solving

Job description

About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Responsibilities

• Lead the accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
• Serve as the primary point of contact for clients, expertly managing expectations and providing comprehensive updates on project progress.
• Oversee the collection and analysis of payroll requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of GCC payroll systems, with an added advantage of global payroll experience.
• Exhibit extensive domain knowledge of global payroll, HR, and benefits systems. Maintain an in-depth understanding of statutory policies applicable in the GCC, ensuring compliance in all payroll operations.
• Efficiently manage complex and high-volume payroll operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
• Proactively initiate and implement innovative process improvements, driving operational excellence.
• Communicate clearly and effectively through verbal, written, and non-verbal methods across all levels of the organization.
• Provide leadership in configuring and testing integrations between Darwinbox and other third-party solutions, ensuring seamless system interoperability.
• Recommend best people practices aligned with client business needs.
• Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful ‘go-live’(at the customer site if required) Support clients to resolve queries on Payroll, as and when required.
• Testing and developing new enhancements for the payroll module and coordinating with the development team.
• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

• In-depth knowledge of GCC Payroll with an experience of at least 12-15 years in payroll implementation/support
• Good understanding of statutory compliances of the country Proven ability to work and effectively communicate with C-level executives and line of business representatives.
• Proven ability to understand client pain points and propose solutions.
• Excellent communication and interpersonal skills. Strong analytical skills for problem-solving and proposing resolutions.
• Effective time management skill.
• Client handling and payroll system implementation (Transition)