Implementation Analyst

Visa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global payment technology company is seeking a Project Management Support Specialist to oversee the implementation lifecycle. The role includes supporting managers, creating progress reports, and analyzing project data to enhance service. Candidates should possess strong communication skills, ability to work independently, and experience with project management methodologies. This is a hybrid position located in Dubai offering opportunities for skill enhancement.

Qualifications

• Ability to work independently but with a focus on collaboration.
• Strong interpersonal and communication skills.
• Business data analysis skills are essential.
• Experience with project management methodologies.

Responsibilities

• Support implementation managers on onboarding programs.
• Create tickets to tech teams and track progress.
• Monitor transaction activity during testing windows.
• Manage risk logs and lessons learned.
• Gather and analyze data to improve implementations.

Skills

Collaboration

Communication skills

Business data analysis

Process focus

Microsoft Office Suite

Tools

Microsoft Power Automate

Microsoft Power BI

Job description

Whats it all about

The Implementation team are responsible for managing end‑to‑end lifecycle of client or network partner implementations (onboarding, offboarding, expansion and remediation). This role will be responsible for supporting the Implementation Managers on the tracking of multi‑workstream activity and analyzing progress to compile effective reporting and communication. This is an exciting period of growth for our Visa Direct Account and Wallet offering creating a great opportunity for candidates wanting to enhance their certified skillset with project management experience supporting a global team with local presence on complex programs.

What we expect of you day to day

This role will report to the Implementation Management Office and will work as part of the regional Implementation Team to ensure that all project activity is documented within the systems and that implementation is effectively progressing with no blockers internally within Visa. Cross border payment. Day to day activities will include:

• Supporting implementation managers on client and network onboarding programs with project activity
• Creation of tickets to tech teams and tracking progress
• Monitoring transaction activity during testing windows
• Effective management of risk logs and lessons learned catalogues
• Collation of reporting data for ongoing implementation activity
• Supporting process updates and process change controls.
• Enhancement of implementation templates and tools
• Updating process guides and training collateral
• Gather and analyze data to establish baseline performance of the implementations and provide valuable insight to where the opportunities are to improve.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Ability to work independently but with a focus on collaboration with fellow team members
• Very strong interpersonal and communication skills (both verbal and written)
• Ability to think holistically and analytically and know when to take which approach
• Business data analysis skills
• Process focused and detail orientated without losing bigger picture
• Curious and takes ownership of knowledge acquisition and learning path
• Hands on and willing to be flexible and adaptable
• Ability to manage and prioritize own workload
• Ability to communicate clearly and effectively to large and complex stakeholder groups
• Demonstrated good working knowledge of Microsoft Office suite particularly PowerPoint, Project, Excel and Word are essential
• Working knowledge of Microsoft Power Automate and Power BI preferable
• Experience of project management methodologies and applied knowledge is essential
• Additional languages relevant to regional profile desirable.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work

No

Employment Type

Fulltime