Hybrid IT Support Analyst — Dubai (Onsite/Remote)

Marsh & McLennan Companies; United Arab Emirates; Hybrid; AED 120,000 - 150,000; Full time

Job summary

A global professional services firm is seeking an IT Support Analyst to provide technical support in a hybrid role across Dubai and Abu Dhabi. You will work closely with IT teams to assist with installations, configurations, and maintenance of IT equipment. The ideal candidate will have significant IT support experience, effective problem-solving skills, and fluency in English (Arabic skills a plus). This position offers a chance to thrive in a diverse, multicultural environment.

Qualifications

• Minimum 5 years of relevant IT support experience.
• Experience with ticketing systems and incident management processes.
• Strong knowledge of desktop operating systems and software.

Responsibilities

• Provide technical support via various channels.
• Assist with setup and maintenance of hardware/software.
• Respond swiftly to incidents and service requests.

Skills

IT support experience

Problem-solving skills

Knowledge of ticketing systems

Communication skills in English

Organizational skills

Education

University degree or college diploma in technology-related discipline

Tools

ServiceNow

Job description

A global professional services firm is seeking an IT Support Analyst to provide technical support in a hybrid role across Dubai and Abu Dhabi. You will work closely with IT teams to assist with installations, configurations, and maintenance of IT equipment. The ideal candidate will have significant IT support experience, effective problem-solving skills, and fluency in English (Arabic skills a plus). This position offers a chance to thrive in a diverse, multicultural environment.