Human Resources Relationship Manager

Apt Resources; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable hospitality solutions company headquartered in Dubai is seeking an experienced Human Resources Relationship Manager. In this pivotal role, you will oversee HR service delivery to multiple boutique hotel clients, ensuring compliance and accuracy in payroll and HR processes. A successful candidate will have 12 years of HR experience and a thorough knowledge of UAE labor laws. The position offers a dynamic work environment and the opportunity to foster client satisfaction through effective HR management.

Benefits

As per market standards

Qualifications

• Minimum 12 years of HR experience, with at least five years of executive HR experience.
• Thorough knowledge of UAE Labor law.
• Ability to interpret business needs and develop creative solutions.

Responsibilities

• Act as primary HR Relationship Manager for assigned hotel clients.
• Conduct review checks on HR Executive outputs.
• Mentor and develop HR Executives for strong advisory capability.

Skills

Relationship building

Problem-solving

Conflict resolution

Hands-on HR software experience

Ability to work independently

Education

Bachelor’s or Master’s degree in Human Resources or related discipline

Tools

HR software (ERP, HRIS, ATS)

Job description

Apt Resources is seeking a dynamic and experienced Human Resources Relationship Manager to join a reputable hospitality solutions company headquartered in Dubai. In this pivotal role, you will be responsible foroverseeing HR service delivery to multiple boutique hotel clientsthrough a team of HR Executives placed at client sites. The role ensures process accuracy, compliance with labor laws, and timely payroll execution, while acting as the keyliaison between client hotel management and the mother company. Success in this role depends on deliveringflawless payroll accuracy, effective HR process ownership (Employee Records, Onboarding, Attendance, Leave Management, ESS, Accommodation, Assets allocation and retrieval, Recruitment for Client and for Future Hospitality Solutions), andprofessional, clear communication with all stakeholders.

Responsibilities

• Act as the primary HR Relationship Manager for assigned hotel clients, ensuring prompt query resolution and proactive HR support.
• Conduct regular review checks on HR Executive outputs : records, compliance registers, payroll error-free delivery.
• Audit HR processes periodically for accuracy, adherence to SLAs, and client satisfaction.
• Prepare and present consolidated HR reports (payroll summaries, attrition, attendance, leave balances) for both client management and the outsourcing firm’s leadership.
• Ensure crisp, consistent, and professional communication Hotel General Managers / Owners on all HR matters.
• Escalate critical issues / risks (legal, compliance, manpower shortages) promptly to the head office.
• Mentor and develop HR Executives to ensure strong client-facing HR advisory capability.
• Drive standardization of HR processes across all client properties served.
• Directly supervise a team of HR Executives deployed at client boutique hotels.
• Provide guidance, set performance metrics, monitor outcomes, and conduct appraisals for direct reports.
• Foster a service excellence culture within the HR team to ensure client satisfaction.
• Ensure accuracy of payroll data and statutory filings, protecting the firm and clients against financial penalties.
• Support budgeting for manpower, HR activities, and resource allocation across client hotels.
• Support business development efforts by participating in client pitches and showcasing robust HR processes.
• Contribute ideas for continuous improvement in HR outsourcing operations and service delivery frameworks.
• Ensure readiness to handle urgent client requirements (last-minute hires, payroll revisions, compliance audits).

Requirements

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Hospitality Management, or related discipline.
• A minimum of 12 years of HR experience, with at least five years of executive HR experience and at least five years of international HR experience.
• Ability to build and maintain professional relationships with all levels of staff
• Strong problem-solving abilities and conflict resolution skills
• Hands-on experience with HR software (ERP, HRIS, ATS)
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to interpret business and operational needs and develop integrated, creative solutions.
• Must be able to use judgment and diplomacy in interfacing with all levels of employees
• Thorough knowledge of UAE Labor law

Benefits

As per market standards