Human Resources Officer | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking an experienced Human Resources Officer to manage HR operations and team member housing. Responsibilities include overseeing accommodations, coordinating visa processes, and ensuring compliance with UAE labor laws. Candidates must have at least 3 years of HR experience in hospitality and possess excellent organizational and communication skills.

Qualifications

• Minimum 3 years of experience in a Human Resources role within a luxury hotel in the UAE.
• Proven experience in team member housing management and government relations.
• Excellent organizational and administrative skills.

Responsibilities

• Oversee team member accommodation and manage visa processes.
• Ensure timely application and renewal of relevant documents.
• Coordinate transportation requirements for team members.

Skills

Team member housing management

Visa processing

Strong understanding of UAE Labor Law

Organizational skills

Excellent communication skills

Computer literacy

Tools

MS Office applications

HR systems (Oasys knowledge preferred)

Job description

Job Description - Human Resources Officer | Waldorf Astoria Dubai Palm Jumeirah (HOT0C1ZZ)

Job Number: HOT0C1ZZ

Work Locations: Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, Aa01

What will I be doing

• Oversee team member accommodation, manage government relations and visa processes, and support HR operations to ensure a seamless and positive team member experience.
• Organize, coordinate and manage all matters related to team member accommodation and ensure it is conducted in accordance with the accommodation policy and procedure.
• Maintain accurate records of housing allocation and assist in carrying out inspection with regards to cleanliness related issues including pest control treatment, and be available on calls 24/7 if needed.
• Prepare welcome pack and distribution for new team members prior to arrival in the accommodation.
• Handle HR cash float and reimbursement process.
• Coordinate and assist on team member’s transportation requirements and scheduling if needed.
• Liaise with the Government Relations team related to visa process, Emirates ID, medical, OHC requirements for team members.
• Ensure that application and renewals of all relevant documents are done on a timely basis to avoid penalty and fines by keeping and monitoring expiry of passports, employment visas, residence visas, health cards and Emirates ID Cards.
• Carry out fire and safety evacuation procedures and comply with hotel's health, safety and hygiene policy.
• Carry out any other reasonable duties as requested by the Human Resources Manager or DHR.

What are we looking for

• Minimum 3 years of experience in a Human Resources role within a luxury hotel or hospitality environment in the UAE.
• Proven experience in team member housing management, transportation, visa processing, and government relations.
• Strong understanding of UAE Labor Law, GDRFA, MOHRE, Emirates ID, and related processes.
• Excellent organizational, coordination, and administrative skills with high attention to detail.
• Positive attitude, approachable demeanor, and exceptional communication skills both written and verbal.
• Ability to maintain confidentiality, handle sensitive information, and uphold professional integrity.
• Demonstrated ability to work independently while maintaining effective collaboration within a multicultural team.
• Competent level of computer literacy, including MS Office applications and HR systems (Oasys knowledge preferred).
• Commitment to team member welfare, health, safety, and well-being.
• Flexibility to work outside regular hours or be on call when required to manage housing or emergency situations.
• Impeccable grooming standards reflecting the image of a luxury hospitality brand.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

• Luxury hospitality experience in a similar role
• Fluency in Arabic (both written and spoken) is considered an advantage.
• Good knowledge of employment law and employee relations