Housekeeping Team Lead - Guest Experience & Operations

AccorHotels Middle East; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an experienced Housekeeping Supervisor. The role involves overseeing housekeeping team activities, conducting inspections, and maintaining high cleanliness standards. Candidates should possess strong communication skills, knowledge of inventory management, and the ability to train staff effectively. A collaborative approach and a commitment to guest satisfaction are essential. This position offers opportunities for personal and professional growth in a luxury environment.

Qualifications

• Understanding of industry standards for cleanliness, safety, and service quality in hotel housekeeping.
• Knowledge of inventory control systems and supply chain management relevant to housekeeping.
• Awareness of customer service best practices and how to address guest concerns effectively.
• Basic knowledge of budgeting principles and cost management related to housekeeping operations.
• Ability to motivate, train, and manage a diverse team effectively.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships.
• Ability to work independently and promote teamwork.

Responsibilities

• Oversee housekeeping team members, including training and scheduling.
• Conduct regular inspections of guest rooms and public areas.
• Monitor and manage housekeeping supplies and equipment.
• Address guest inquiries and feedback regarding housekeeping.
• Implement housekeeping policies and ensure compliance with regulations.
• Facilitate training programs for staff.
• Collaborate with other departments for smooth operations.
• Monitor housekeeping expenses and prepare budgets.
• Assist in room allocation for housekeeping staff.
• Gather feedback from guests and identify improvement areas.
• Participate in emergency response planning.
• Support eco-friendly practices within housekeeping.
• Prepare reports on housekeeping operations.

Skills

Understanding of industry standards

Knowledge of inventory control systems

Customer service best practices

Basic budgeting principles

Team building and management

Strong verbal and written communication skills

Ability to work independently

Job description

A leading hotel chain in Dubai is seeking an experienced Housekeeping Supervisor. The role involves overseeing housekeeping team activities, conducting inspections, and maintaining high cleanliness standards. Candidates should possess strong communication skills, knowledge of inventory management, and the ability to train staff effectively. A collaborative approach and a commitment to guest satisfaction are essential. This position offers opportunities for personal and professional growth in a luxury environment.