Housekeeping Supervisor

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel management organization in Ras al-Khaimah seeks a passionate Housekeeping Supervisor. The role involves preparing job assignments, supervising cleaning, and training staff to ensure high levels of customer service. Ideal candidates should have a diploma in hospitality and good English communication skills. Experience with Opera is a plus.

Qualifications

• Diploma or vocational training in hospitality preferred.
• Minor supervisory experience in a hotel housekeeping department is ideal.
• Good command of written and spoken English is essential.

Responsibilities

• Prepare Housekeeping Attendants job assignments.
• Supervise cleaning of guest rooms and public areas.
• Train Housekeeping Attendants and report to Superior.

Skills

Customer Focus

Effective Communication

Teamwork

Adaptability

Education

Diploma in Hospitality

Tools

Opera

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using a checklist to ensure cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out reports and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for detail. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results