Housekeeping Supervisor

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Ras Al Khaimah is seeking a Housekeeping Supervisor to lead housekeeping operations and ensure the highest standards of cleanliness. The ideal candidate will have a diploma in hospitality and supervisory experience. Strong communication skills and the ability to work under pressure in a multicultural environment are essential. This position offers an opportunity to enhance guest satisfaction with a dedicated team.

Qualifications

• Previous minor supervisory experience within the Housekeeping Department.
• Good command of written and spoken English.
• Computer literacy required.

Responsibilities

• Supervise the team of Housekeeping Attendants.
• Prepare job assignments for Housekeeping Attendants.
• Inspect cleaned areas to ensure standards are met.
• Train and assist Housekeeping Attendants.

Skills

Guest service skills

Interpersonal skills

Problem solving

Communication in English

Attention to detail

Planning for business

Teamwork

Adaptability

Drive for results

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor, you are responsible for supervising the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified. Your role will include key responsibilities such as:

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Education, Qualifications & Experiences

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing the following additional competencies:

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results