Housekeeping Supervisor

RAFFLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an experienced housekeeping supervisor to manage staff and ensure high cleanliness standards in guest rooms and public areas. The ideal candidate will possess a degree from a tourism and hotel management school and have a minimum of 3 years' experience in a similar role. Strong interpersonal and leadership skills are essential. This position involves direct supervision, regular checklists, and compliance with health and hygiene policies.

Qualifications

• Good reading, writing and oral proficiency in English.
• Must be well presented and professionally groomed at all times.
• Minimum 3 years experience in a similar capacity in the hospitality industry.

Responsibilities

• Manage and supervise all tasks of his/her staff.
• Ensure cleanliness of guest rooms and corridors according to set standards.
• Conduct regular room checklists and report unusual behavior.
• Comply with hotel’s health, safety and hygiene policies.

Skills

Leadership skills

Interpersonal skills

Attention to detail

Good communication skills

Education

Degree from School for Tourism & Hotel Management

Job description

PURPOSE OF POSITION

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his / her staff
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior / activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

PERSONAL ATTRIBUTES

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Must have good leadership skills and training skills

Qualifications

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 years experience in a similar capacity in the hospitality industry

Additional Information

Raffles Dubai Sheikh Rashid Road Wafi